[Remote] Enterprise Customer Success, Online Adult & Career Education

Note: The job is a remote job and is open to candidates in USA. Pearson is a global lifelong learning company dedicated to helping individuals achieve their personal breakthroughs through education. They are seeking an Enterprise Customer Success Representative who will be responsible for ensuring customer satisfaction and driving sales growth within the Online Adult and Career Education sector. This role involves collaborating with various teams to provide customer support, onboarding, and training while adapting solutions to meet customer needs.ResponsibilitiesEvaluates customer needs while connecting them to appropriate Pearson solutions. The ECS must deliver high impact demonstrations of Pearson courseware productsEnsures successful customer onboarding, digital access setup, orientation of the user experience, and correct student usage of Pearson productsResponsible for driving instructor success with the necessary skills, information, and on-going training and assistance. They need to maximize the impact of our digital product(s) in their course each term, as part of the instructor onboardingUtilizes reports and data to analyze, grow market share, and prioritize and make decisions impacting accounts in their territoryThinks critically to adapt solutions to meet evolving customer strategy and specific territory requirementsDetail oriented, has empathy, and the ability to work in a fast-paced environment, handling large customers without sacrificing quality. These are keys to being successful in this positionCollaborates with internal stake holders (Services, Marketing, and Account Management) to monitor sales growth and scale quality assuranceDemonstrates a commitment to lifelong teaching and learning while supporting diversity, equity, and inclusionSupport Diversity, Equity and Inclusion (DEI) initiativesCommunicates effectively across the team on account health and provide action plans to generate renewals for high-risk accounts in partnership with sales leadersEngages as a positive, can-do team member in a high functioning sales teamBuilds relationships with instructors across adoptions, identifying those that are particularly happy for case studies and other promotional activitiesTeam player, collaborate with cross functional teamsSkillsMUST LIVE IN MIDWEST OR WEST US REGIONSBachelor's Degree or equivalent experienceCustomer-facing personalized customer success, customer service, account management, or corporate training experienceMust have experiences in one of the following: Edtech, Customer Success, HigherEd, SalesDeveloping and Leveraging RelationshipsCommunication and CollaborationCustomer CentricAnalytical Skill and Learning AgilityDelivery of ResultsAccountabilityAligning Performance for SuccessChange Management CapabilityEmotional Intelligence & AwarenessBenefitsThis position is eligible for Pearson’s annual incentive program.Company OverviewPearson operates as a media and education company that offers a wide range of services to its customers. It was founded in 1998, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is https://www.pearson.com/.