[Remote] Enterprise Customer Success Manager - Global SaaS

Note: The job is a remote job and is open to candidates in USA. Areti Group is a fast-growing, Series-A-backed SaaS business operating in the HR and workforce technology space. They are seeking an Enterprise Customer Success Manager to own a portfolio of strategic enterprise clients, drive adoption and engagement, and act as a trusted advisor to HR leaders.ResponsibilitiesOwn a portfolio of strategic enterprise clientsBuild trusted relationships with senior stakeholdersDrive adoption, engagement and long-term valueLead strategic account planning and reviewsIdentify commercial risks and growth opportunitiesPartner with Product and Engineering to influence platform developmentSupport onboarding, implementation and transformation initiativesAct as a trusted advisor to HR, Benefits and Reward leadersSkillsEnterprise SaaS experienceCommercial awareness including renewals, retention and growthExperience managing complex enterprise organisationsStrategic account ownershipStrong stakeholder management skillsExperience owning and developing senior stakeholder relationshipsAbility to balance strategic thinking with operational executionProduct curiosity and interest in technology and AIBenefits, HR, Reward, or Wellbeing Technology experienceGlobal experience, experience working with multinational organisationsOnboarding, implementation or transformation experienceBenefits20% Annual Bonus (paid quarterly)Equity after one year serviceCompany OverviewWe're on a mission to change the world of tech recruitment, putting people and the planet before profit. It was founded in 2022, and is headquartered in London, England, GB, with a workforce of 2-10 employees. Its website is https://areti.io.