[Remote] Enterprise Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. CARET is a technology company that empowers legal and accounting firms with advanced practice management solutions. They are seeking an Enterprise Customer Success Manager to manage and grow relationships with their largest customers, serving as a strategic advisor to ensure customer success and maximize the value of CARET's offerings.ResponsibilitiesStrategic Customer Relationship ManagementExecutive Business Reviews & Value RealizationRetention & Renewal ManagementExpansion & GrowthCustomer AdvocacyCross-Functional LeadershipOperational ExcellenceSkills5+ years of Customer Success, Strategic Account Management, Enterprise Account Management, or related SaaS experienceProven success managing enterprise or strategic accounts with executive-level stakeholdersDemonstrated track record of driving customer retention, renewals, and expansion revenueExperience leading executive business reviews and presenting to senior leadership teamsStrong consultative, relationship-building, and stakeholder management skillsExceptional communication, presentation, and negotiation abilitiesExperience utilizing Salesforce, Gainsight, Salesloft, Pendo, DOMO, or similar toolsExperience supporting legal technology, practice management, document automation, payments, or professional services softwareExperience managing customers on legacy or heritage software platformsFamiliarity with law firms, accounting firms, or other professional services organizationsExperience supporting migrations, digital transformation initiatives, or SaaS adoption programsBenefitsFlexible PTOMedical, Dental, Paid Sick Days, Vision, and Supplemental CoverageFlexible Spending AccountHealth Savings Account401(k) matchDepending on the position, compensation may also include commission, bonuses, etc.Potential for bonuses is based on company performance and potential for merit increases is based on performanceCompany OverviewAbacusNext is a technology-as-a-service firm that provides tools, payment systems, and software development services. It was founded in 1983, and is headquartered in San Diego, California, USA, with a workforce of 201-500 employees. Its website is https://getcaret.com.