[Remote] Enterprise Customer Success Director

Note: The job is a remote job and is open to candidates in USA. Nabla is a healthcare technology company that leverages machine learning to enhance the clinician's experience in patient care. They are seeking an experienced Enterprise Customer Success Director to manage key accounts, drive product adoption, and ensure customer satisfaction. The role involves developing relationships with enterprise customers and collaborating with internal teams to shape product offerings based on customer feedback.ResponsibilitiesCustomer Relationship Management: Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. Assess and demonstrate value to customer stakeholders, turning pilots into success studies, and developing champions of Nabla’s productProvider Onboarding: Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our productPerformance Tracking: Monitor account health and performance metrics, providing regular reports and insights to internal stakeholdersCustomer Expansion: Collaborate with the sales team to identify and secure expansion opportunities with existing customersFeedback and Advocacy: Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmapSkills7+ years of experience in customer success, account management, or a related role, preferably at a SaaS healthcare technology companyStrong experience in and understanding of the healthcare industry and the needs of cliniciansExcellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholdersStrong analytical and problem-solving skills, with the ability to identify issues and develop effective solutionsAbility to quickly learn and understand complex technical products and explain them to non-technical usersAbility to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectivelyCandidates must be currently authorized to work in the United States and must be able to maintain authorization to work in the United States without requiring employer sponsorship, now or in the futureExperience with EHR integration is a plusBenefitsCompetitive salary and stock options100% individual coverage for Medical, Dental, and Vision insuranceUnlimited paid time off and 11 national holidaysUnlimited sick leavePaid leave for new parents$1,500 to purchase home office equipmentFull ownership of your time and scheduleCompany OverviewNabla is a healthcare tech company providing AI tools that generate real-time clinical notes to support clinicians. It was founded in 2018, and is headquartered in Paris, Ile-de-France, FRA, with a workforce of 51-200 employees. Its website is https://www.nabla.com.