[Remote] Enterprise Customer Success

Note: The job is a remote job and is open to candidates in USA. OffSec is a leading provider of continuous professional development and training for cybersecurity practitioners, founded by the creators of Kali Linux. The Enterprise Care Specialist will manage relationships with Enterprise clients, ensuring successful onboarding and utilization of OffSec's training offerings while driving client satisfaction and success.ResponsibilitiesAct as primary contact for Enterprise clients and establish strong partnership with stakeholders within client organizationsRefer Enterprise clients to sales if the clients intend to purchase more OffSec offeringsEnsure that client inquiries and issues are dealt with in an efficient manner; inform management and sales representative(s) of any problems that may ariseManage adherence to client expectations to ensure they receive the maximum benefit from our training and certification offeringsDrive early success for our new Enterprise clients and ensure a positive and productive start to a long relationship through specific proactive outbound efforts: account setup and customer onboardingFacilitate activities for clients including regular call reviews, training and certification updates, and presentations to clientsDevelop client success plans, identifying business goals and success measures, and driving the achievement of key milestonesScheduled account reviews with sales representative on statusEstablish and follow escalation procedures when necessary, ensure resolution and client satisfactionLog inbound and outbound inquiries in the ticketing system to ensure accurate reporting of volume and documentation of issuesWork collaboratively with all peers and stakeholders to influence customer experience improvementsOther duties as assignedSkillsBachelor's degree or equivalent2-5 years in a customer facing support role, ideally working with enterprise corporate or government clientsExcellent organization, project management, and time management skillsSuperior verbal and written communication skillsExhibit exceptional interpersonal skills and professionalismAbility to learn new technology quickly and efficientlyAbility to work in a fast-paced environment, meeting deadlines and managing multiple clients at a timeHigh attention to detail and analytical mindsetStrong administrative skills with experience managing documentation, trackers, and operational workflowsAdvanced proficiency in Google Sheets, including building and maintaining trackers, dashboards, and structured data viewsExperience tracking, analyzing, and managing metrics and KPIs to support reporting and decision-makingBenefitsThis role is remote, and a full-time salaried position.Company OverviewOffSec (fka Offensive Security) is empowering the world to fight cyber threats with indispensable cybersecurity skills and resources. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.offsec.com/.