[Remote] Enterprise Applications Support Analyst

Note: The job is a remote job and is open to candidates in USA. Thales is a global company that designs innovative solutions in various sectors including aerospace and security. They are seeking an Enterprise Applications Support Analyst to provide comprehensive support for enterprise applications, ensuring smooth operations and user satisfaction. The role involves troubleshooting, user management, and collaboration with IT teams and vendors.ResponsibilitiesServe as Level 1 support for all enterprise applications, including SAP, Move-IT, and document management platformsPerform routine administrative tasks in SAP (e.g., user management, basic configuration), Move-IT, and document management systemsMonitor application performance and escalate issues to Level 2/3 support when necessaryAssist with onboarding new users and managing access permissions across applicationsSupport integration and connectivity troubleshooting between applicationsMaintain accurate documentation for processes, configurations, and user guidesCollaborate with internal IT teams and external vendors for issue resolutionProvide training and guidance to end-users on application functionalityParticipate in application testing during upgrades or new deploymentsSkillsBachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)1-2 years of experience in IT support or application administrationFamiliarity with SAP systems and basic administrative tasksKnowledge of Move-IT and document management platformsStrong troubleshooting and problem-solving skillsExcellent communication and customer service skillsAbility to manage multiple priorities in a fast-paced environmentExperience with ERP systems and enterprise application ecosystemsBasic understanding of networking and system integrationsKnowledge of ITIL practices and change managementFamiliarity with cloud-based applications (Microsoft 365, SaaS platforms)BenefitsCompany paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.Company paid holidays, vacation days, and paid sick leave.Voluntary Life, AD&D, Critical Illness, Long-Term Disability.Employee Discounts on home, auto, and gym membership.Company OverviewThales (Euronext Paris: HO) is a global leader in advanced technologies for the Defence, Aerospace, and Cyber & Digital sectors. It was founded in 1893, and is headquartered in Paris, Ile-de-France, FRA, with a workforce of 10001+ employees. Its website is http://www.thalesgroup.com.



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