[Remote] Enterprise Accounting Success Manager

Note: The job is a remote job and is open to candidates in USA. FloQast is the leading AI-powered Accounting Transformation Platform, uniquely built by former accountants for accountants. The Enterprise Accounting Success Manager will provide excellent customer service, uncover client pain points, and consult on best practices to help clients achieve their financial transformation goals while managing a book of business.ResponsibilitiesProvide excellent customer service, uncovering client pain points and consulting on best practices to help clients achieve their financial transformation goals within your assigned book of businessActively identify opportunities to increase product adoption and account optimization across the platform to ensure a high customer retention rate and increase expansion opportunitiesPossess deep product expertise, communicating latest relevant product releases and upcoming roadmap enhancements to customersActively collaborate with relevant internal partners (Account Management, Sales, Compliance ASMs, Implementation, Support, Product/Engineering, Marketing) sharing insights based on the specific needs of your clientsBuild and nurture robust long-term relationships with key stakeholders within your book of business. This includes establishing Business Reviews alongside Account Management and Account Executive counterpartsLead virtual and in-person executive client meetings to expand our footprint, foster end-user adoption, mitigate churn, and increase expansionAct as the voice of the customer to understand to build the product roadmap alongside the Product and Engineering teams by understanding the unique needs of your customersWork in partnership with Account Management and Account Executives to maintain a high gross retention rate of your renewals and expand the pipeline within your accountsDemonstrates strategic thinking in analyzing multifaceted client scenarios, accurately identifying root causes, and executing comprehensive remediation plansBuilds referenceable customers both at the product and user levelForecast and track key account metrics (e.g., churn, net revenue retention, product adoption)Mentor new ASM team members through shadowing, informal coaching, and knowledge sharingUndertake any other tasks that may be assigned to help the company meet its goalsSkills5+ years of experience in accounting, consulting, audit, accounting advisory, or equivalent experience in a customer success roleBA/BS degree in Business Administration, Accounting, Finance or relevant fieldsExperience working with/for enterprise companiesStrong accounting fundamentals with hands-on experience across close, reconciliation, and financial reporting processesStrong organizational skills with the ability to prioritize effectively across competing demandsClear and confident communication skills with both accounting and non-accounting stakeholdersA high level of ownership and accountability for execution quality and customer experienceAbility to travel up to 30%Prior Customer Success or Account Management experience, specifically working with a variety of corporate and enterprise clientsCPA or related professional accounting certificationPrior experience with FloQast or other close management tools will make you a seamless addition to our teamCompany OverviewFloQast is a financial close management software designed to streamline the month-end close process for accounting teams. It was founded in 2013, and is headquartered in Los Angeles, California, USA, with a workforce of 501-1000 employees. Its website is http://www.floqast.com.