[Remote] Enterprise Account Manager - Healthcare

Note: The job is a remote job and is open to candidates in USA. Relay Network is an innovator in personalized engagement solutions for healthcare, seeking an Enterprise Account Manager to manage commercial relationships with existing clients. This role involves driving revenue through renewals and expansion while developing long-term account strategies aligned with clients' needs.ResponsibilitiesOwn a portfolio of enterprise healthcare accountsDrive revenue through renewals, upsells, and expansion across multiple lines of business within each accountDevelop and execute long-term account strategies that align Relay's platform to each client's clinical, operational, and financial prioritiesLead contract negotiations and renewal cycles and maintain accurate forecasting and account plans in SalesforceOwn executive-level commercial relationships including QBRs, strategy sessions, and contract discussionsPartner with Client Success Managers to analyze engagement data, identify expansion signals, and build business cases for additional investmentIdentify and develop new business opportunities within existing clients across additional lines of business, new products, and expanded use casesMaintain trusted advisor relationships with C-level and VP/Director-level stakeholders across each accountCommunicate pipeline status and account health to internal leadership on a regular cadenceSkills8 to 10+ years of enterprise SaaS account management or commercial sales experience with direct quota ownership for renewals, expansion ARR, or bothDemonstrated experience managing large, complex accounts in the healthcare vertical including payers, health systems, or provider networksProven history of quota attainment in a commercial account management roleStrong understanding of healthcare buying cycles, stakeholder alignment, and the regulatory environmentExperience with customer experience management, member engagement, or patient journey platforms is a plusFamiliarity with NPS, CSAT, and engagement measurement toolsExecutive presence and credibility at the C-suite levelDisciplined CRM and forecasting habitsEntrepreneurial mindset with the ability to operate effectively in a growth-stage environmentCompany OverviewRelay Network is a mobile solution that powers one-to-one customer engagement at scale. It was founded in 2010, and is headquartered in Radnor, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is http://www.relaynetwork.com.