[Remote] Enterprise Account Manager - Digital Marketing Services

Note: The job is a remote job and is open to candidates in USA. NetReputation.com is a leading online reputation management firm that partners with Fortune 1000 brands and high-profile executives. They are seeking an Enterprise Account Manager to manage a portfolio of enterprise clients, ensuring client satisfaction and retention while collaborating with internal teams to deliver strategic solutions.ResponsibilitiesServe as the primary strategic point of contact for a portfolio of enterprise clients, building and maintaining executive-level relationships across marketing, communications, legal, and leadership teamsPartner with the Strategy team to build and maintain account plans that align NetReputation's services with each client's brand, business, and reputation objectives — and own the execution, client communication, and cross-functional coordination required to deliver themLead monthly/Quarterly Business Reviews (QBRs) alongside the Strategy Director — owning the agenda, client preparation, performance reporting, and follow-through, while the Strategy team leads on forward-looking strategic recommendationsOwn client retention and renewal outcomes, ensuring every account renews on the strength of demonstrated value and trustMonitor account health, anticipate risks, and proactively address concerns to maintain best-in-class retention rates and Net Promoter ScoresSurface expansion opportunities and partner closely with the Sales team when needed — acting as the trusted introducer and strategic context-setter, not the closerCoordinate cross-functionally with Strategy, Content, SEO, Operations, and Crisis Response teams to ensure flawless execution and measurable client outcomesPartner with clients during reputation events and crisis scenarios, providing calm, strategic guidance and rapid coordination of internal resourcesMaintain accurate account records, client communications, and forecasting in Zoho CRMCollaborate with Sales, Marketing, and Leadership to share enterprise insights and inform product, service, and go-to-market strategySkills5+ years of experience in account management, customer success, or strategic client services, ideally with enterprise or large-account exposureBackground in online reputation management, digital marketing, SEO, public relations, or corporate communications strongly preferredDemonstrated ability to manage complex, multi-stakeholder accounts and build trusted relationships with senior executivesStrong track record of client retention, satisfaction, and long-term partnership growthAbility to translate strategic recommendations into clear client-facing roadmaps, timelines, and deliverablesExceptional written and verbal communication skills, including the ability to present to and engage C-level audiences with confidenceComfort working in partnership with a Sales team — confident handing off opportunities while maintaining ownership of the client relationshipAbility to navigate ambiguity, prioritize across competing demands, and remain composed during high-stakes or crisis client situationsStrategic thinker, dynamic communicator, and collaborative team playerBachelor's degree preferred (Business, Marketing, Communications, Public Relations, or a related field)Proficiency with CRM tools (Zoho CRM, Salesforce, or HubSpot) and the MS Office / Google Workspace suiteComfortable thriving in a remote, fast-paced environment with strong self-management skillsAccount Management or Strategic Customer Success: 5+ yearsEnterprise / strategic accounts: 2+ yearsOnline Reputation Management, PR, or SEO: 2+ yearsCustomer Relationship Management: 3+ yearsFour-Year College Degree RequiredBenefitsCompetitive base salary with performance bonus tied to client retention, satisfaction, and account healthPure focus on relationships and outcomes. No quota-carrying pressure to upsell your clientsDirect exposure to high-profile clients, executives, and globally recognized brandsCareer path into Strategic Accounts, Account Director, or Client Services LeadershipCutting-edge training in the latest Online Reputation Management and SEO strategiesHealth InsuranceDental InsuranceVision Insurance401(k) MatchingFlexible Paid Time OffCompany OverviewOnline Reputation Management, SEO, Crisis Management, Digital Privacy, Review Management It was founded in 2014, and is headquartered in Sarasota, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.netreputation.com/?utm_source=crunchbase&utm_medium=referral&utm_campaign=crunchbase_profile.