[Remote] Enterprise Account Management, Director

Note: The job is a remote job and is open to candidates in USA. Shift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. They are seeking an Enterprise Account Management, Director to lead relationships with large enterprise merchants, ensuring they realize maximum value from the payments platform.ResponsibilitiesOwn the overall success, health, and retention of a portfolio of strategic enterprise merchantsAct as the primary point of contact and escalation owner for complex, high-impact accountsBuild and maintain trusted, long-term relationships with executive, technical, and operational stakeholdersLead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiativesPartner closely with internal teams (Product, Engineering, Risk, Compliance, Operations, Support) to deliver seamless enterprise-level serviceProactively identify risks to account health and drive mitigation strategiesConduct regular business reviews focused on performance, value realization, roadmap alignment, and strategic prioritiesTranslate customer feedback into actionable insights for internal teams to influence product and service improvementsSupport enterprise merchants through complex operational, regulatory, and risk-related discussionsIdentify organic growth opportunities that align with client needs and long-term success (e.g., new capabilities, regions, or use cases)Stay current on industry trends, regulatory changes, and best practices across payments, e-commerce, and FinTechSkills7+ years of experience in enterprise account management, customer success, or client services within FinTech or paymentsDirect experience working for a payments service provider, processor, gateway, or related financial technology companyDeep knowledge of e-commerce and card-not-present payment modelsStrong understanding of payment concepts including authorization flows, fraud prevention, chargebacks, dispute management, interchange, and riskDemonstrated success managing complex, high-revenue enterprise accounts with multiple stakeholders and long sales/support cyclesExperience operating within large, matrixed organizations and navigating cross-functional dependenciesExcellent communication and executive presence, with the ability to explain complex concepts clearlyHighly organized, proactive, and comfortable managing ambiguityExperience supporting global or multinational enterprise merchantsFamiliarity with API-driven products and technical integrationsBackground working with marketplaces, subscription businesses, or high-volume digital commerce platformsExperience partnering with Sales on expansions while maintaining a customer-first mindsetExposure to regulated or highly scrutinized merchant segmentCompany OverviewShift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. It was founded in 1994, and is headquartered in Allentown, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.shift4.com/.Company H1B SponsorshipShift4 has a track record of offering H1B sponsorships, with 6 in 2025, 4 in 2024, 7 in 2023, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.