[Remote] Engineering Manager, NOC Automation and Custom Tools

Note: The job is a remote job and is open to candidates in USA. athenahealth is seeking an Engineering Manager, NOC Automation & Custom Tools to lead a team that builds, delivers, and operates internally facing applications supporting the Network Operations Center. The role focuses on improving operational workflows and service visibility through effective software solutions and team leadership.ResponsibilitiesLead, coach, and develop a team of software engineersSet clear priorities, goals, and expectations aligned to business and operational needsManage sprint planning, work intake, delivery tracking, staffing, performance management, and career developmentCreate an inclusive, accountable team environment that supports technical excellence and continuous improvementPartner with cross-functional stakeholders to translate operational pain points into scalable software solutionsDesign, build, and support internal applications, services, and workflow tools for operational usersSupport both frontend and backend development with maintainable, secure, performant solutionsGuide delivery of software that works effectively across private cloud and public cloud environmentsIdentify opportunities to automate manual and semi-manual operational workflowsUse orchestration, event-driven systems, APIs, and AI-assisted solutions to reduce manual effort and improve response timesGuide the team in applying AI engineering patterns such as RAG, semantic search, MCP-enabled integrations, workflow orchestration, and human-in-the-loop systemsEstablish practical standards for safe and effective AI use in internal applications, including evaluation, observability, access controls, prompt/context management, output validation, and fallback pathsProvide technical leadership across architecture, code reviews, release planning, and production readinessPromote strong engineering practices including source control, automated testing, CI/CD, infrastructure automation, monitoring, and alertingCollaborate with platform, infrastructure, and security teams to meet enterprise standards for availability, access control, compliance, and supportabilityParticipate in incident response and operational review processes to reduce repetitive manual effort and improve resiliencyUse metrics, user feedback, operational insights, and team health indicators to improve application quality, developer productivity, and stakeholder satisfactionBuild preventive improvements based on root-cause learning and operational issuesSupport software delivery that is reliable, observable, and aligned to business needsSkillsDemonstrated success leading engineering teams in a people management roleStrong software or infrastructure engineering background with hands-on production application experienceExperience delivering custom internal tools or business applications that support operational or enterprise usersExperience as a full-stack engineer with working knowledge of frontend and backend technologiesExperience building software in both private cloud and public cloud environmentsStrong understanding of Agile, CI/CD, automated testing, and release managementExperience identifying and automating manual operational workflows using software, APIs, event-driven design, orchestration, and AI-enabled approachesFamiliarity with AI application patterns such as RAG, semantic search, vector-based retrieval, context management, and secure enterprise integrationsAbility to lead through ambiguity, prioritize effectively, and make practical technical and organizational decisionsExcellent communication skills across technical and non-technical audiencesBachelor's degree in computer science or a closely related field, or equivalent practical experience5+ years of software and/or infrastructure engineering experience in production environments2+ years of people management experience leading software engineersHands-on experience developing and delivering full-stack applicationsExperience building and operating software in cloud-based environments, including private and public cloud contextsExperience implementing or managing CI/CD pipelines and modern software release practicesExperience collaborating with infrastructure, operations, and security teams in complex enterprise environmentsStrong proficiency in Python and JavaScript, with substantial experience in Node.js and ReactStrong software engineering fundamentals, including application design, distributed systems concepts, API design, debugging, and maintainabilityDeep proficiency in Python and JavaScriptStrong experience building backend services and automation using Python and Node.jsStrong experience building modern frontend applications using ReactExperience with relational databases such as PostgreSQL, MySQL, Oracle, or similarKnowledge of cloud services and deployment models across AWS, private cloud, containerized environments, or similar infrastructureExperience with CI/CD tools such as Jenkins, GitHub Actions, Harness, GitLab CI, or similarFamiliarity with infrastructure as code and deployment automation tools such as Puppet and TerraformStrong understanding of observability practices, including monitoring, logging, alerting, dashboards, and operational health metricsExperience designing and evaluating AI-enabled workflow automation, including RAG, semantic search, vector stores, prompt engineering, A2A concepts, human-in-the-loop review, and enterprise tool integration patternsFamiliarity with protocols such as MCP or similar context and tool invocation frameworksStrong understanding of secure software development practices and access-controlled internal application designStrong people leadership capabilities, including coaching, delegation, feedback, conflict resolution, and team developmentBenefitsHealth and financial benefitsCommuter supportEmployee assistance programsTuition assistanceEmployee resource groupsCollaborative workspacesFlexibilityFull-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.Events throughout the year, including book clubs, external speakers, and hackathonsCompany culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valuedCompany OverviewAthenahealth is a provider of medical practice automation and claims management software to medical groups and health systems. It is a sub-organization of Bain Capital. It was founded in 1997, and is headquartered in Watertown, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.athenahealth.com.Company H1B Sponsorshipathenahealth has a track record of offering H1B sponsorships, with 13 in 2026, 93 in 2025, 83 in 2024, 61 in 2023, 108 in 2022, 84 in 2021, 74 in 2020. Please note that this does not guarantee sponsorship for this specific role.