[Remote] Engineering Manager, Customer Support

Note: The job is a remote job and is open to candidates in USA. BEUMER Group is an international manufacturing leader in intralogistics, and they are seeking an Engineering Manager for their Customer Support division. This role involves leading a multidisciplinary team responsible for supporting and optimizing BEUMER’s installed systems, focusing on lifecycle engineering and ensuring systems operate reliably and efficiently.ResponsibilitiesLead and develop a team of engineers and technicians supporting customer systems and service initiativesProvide coaching, technical guidance, and training to ensure high performance and continuous skill developmentSet team goals aligned with Customer Support objectives, including system reliability, response time, and customer satisfactionEnsure team members have the tools, resources, and support needed to execute service engineering work effectivelyOversee multiple service engineering projects simultaneously, including retrofits, upgrades, and modernization initiativesPartner with Customer Support, Service Operations, and Sales to scope and deliver service solutions for the installed baseManage budgets, schedules, and resource allocation to ensure successful delivery of service-related projectsDrive execution of engineering efforts that improve system performance, extend asset life, and reduce downtimeProvide technical oversight across mechanical, electrical, and controls disciplines for installed systemsEnsure engineering solutions for upgrades and modifications meet BEUMER standards, customer requirements, and operational needsCollaborate with internal engineering teams and external partners to implement best-fit technical solutionsDrive continuous improvement initiatives focused on system reliability, maintainability, and service efficiencyLead root cause analysis efforts for recurring system issues and implement corrective and preventive actionsIdentify trends across the installed base and develop standardized solutions to enhance performanceAct as a key technical interface for customers, communicating solutions, project updates, and system improvementsPartner with internal stakeholders across Service, Engineering, Sales, and Operations to align priorities and executionTranslate complex technical concepts into clear, actionable insights for both technical and non-technical audiencesOversee the design and modification of systems for existing installations, including mechanical, electrical, and controls updatesEnsure all designs for upgrades and retrofits meet performance requirements and comply with applicable standardsOversee testing and validation of system modifications, ensuring performance, safety, and complianceSupport commissioning and re-commissioning efforts for upgraded or modified systemsLead resolution of complex technical issues in live operational environmentsGuide teams through diagnostics, root cause analysis, and implementation of sustainable solutionsDrive innovation within lifecycle services by identifying new technologies, digital tools, and modernization opportunitiesSupport development of scalable upgrade packages and service offerings for the installed baseEnsure all service engineering activities comply with OSHA, ISO, and applicable regulatory and safety standardsPromote a strong safety culture, including risk assessments and mitigation strategies for field workEnsure all engineering outputs and service solutions meet BEUMER quality standards and customer expectationsOversee quality control processes and implement corrective actions where necessaryEnsure accurate and up-to-date documentation for system modifications, service projects, and engineering changesPromote knowledge sharing and standardization across the service engineering teamEnsure team members are trained in relevant technologies, safety standards, and service proceduresFoster a culture of continuous learning and technical excellenceStay current on evolving industry regulations and ensure team compliance with all applicable requirementsSkillsBachelor's degree in Mechanical, Electrical, or related Engineering field (Master's preferred)10+ years of engineering experience in material handling, automation, or related industriesProven experience leading engineering teams, preferably within service, support, or lifecycle environmentsStrong multidisciplinary knowledge across mechanical, electrical, and controls systemsExperience with automated material handling systems and related technologiesDemonstrated ability to support retrofit, upgrade, and installed system optimization initiativesAbility to manage multiple priorities and projects in a fast-paced, customer-driven environmentStrong decision-making and problem-solving skills, particularly in operational/live system contextsProven ability to drive process improvements and standardizationDemonstrated experience leading and managing a team, with direct people management responsibilities (e.g., coaching, performance management, and team development)Excellent communication skills (verbal and written), including customer-facing interactionsStrong interpersonal and leadership skills with the ability to influence across functionsSelf-motivated, proactive, and results-oriented with a strong sense of ownershipHigh level of organization, attention to detail, and ability to execute under pressureWillingness and ability to travel domestically and internationally to support customer sites and service initiativesBenefitsMedical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.401(k) with Generous Match: Secure your financial future with our competitive retirement plan.Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!Ancillary Insurances: Including vision, accident, and critical illness insurance.Generous Paid Time Off: Achieve the optimal work-life balance.Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.Company OverviewBEUMER Group is an international manufacturing leader in intralogistics. It was founded in 1935, and is headquartered in Beckum, Nordrhein-Westfalen, DEU, with a workforce of 5001-10000 employees. Its website is https://www.beumergroup.com.