[Remote] Engineering Manager (Communications Team)

Note: The job is a remote job and is open to candidates in USA. Bestow is a leading vertical technology platform focused on modernizing life insurance through innovative solutions. They are seeking an Engineering Manager for the Communications Team who will lead Backend Software Engineers in developing and supporting Bestow's communications infrastructure, including document generation and multi-channel notifications.ResponsibilitiesRemain hands-on in the code and actively participate in system design and architecture decisionsRegularly review pull requests, providing thoughtful feedback that elevates code qualityPartner with engineers on complex technical challenges, offering guidance without micromanagingDrive large initiatives from conception through deliveryOwn the document generation pipeline including templating, PDF rendering, carrier-and product-specific document configuration, and template lifecycle managementLead multi-channel notification delivery across email, SMS, and physical mail, including third-party provider integrations (e.g., Lob, SendGrid, Twilio), delivery status tracking, and webhook handlingDesign delivery failure handling including correct classification of provider errors (e.g., distinguishing user/4xx from system/5xx failures), retry logic, bounce/complaint management, and operational alertingBuild compliance-driven communications infrastructure for regulatory disclosures, required notices, document verification, and end-to-end audit trails for document deliveryImplement delivery observability including exposure of delivery failures in data feeds, idempotent retries, and custom monitoring/eventing for template processingDrive operational improvements including carrier template onboarding automation, reducing manual intervention, and streamlining the document-to-delivery lifecycleOrchestrate effective engineering ceremonies that promote collaboration and continuous improvementCreate personalized growth plans for each team member, identifying strengths and development areasProvide regular, constructive feedback and create opportunities for engineers to expand their skillsBalance technical excellence with business objectivesDemonstrate sound judgment when making technical trade-offsCommunicate complex technical concepts clearly to both technical and non-technical stakeholdersSkillsBachelor's Degree or equivalent experience required8+ years professional experience in the software industry, with at least 3 years of management experience while keeping your coding skills strongProfessional experience with Go preferredComfortable using Docker for local software developmentFamiliar with modern, scalable system architectures (load balancing, horizontal scaling, etc.)Experience with PostgreSQL or other relational databases (comfortable writing ANSI SQL)Familiar with API design tools/languages (Protocol Buffers, Swagger, OpenAPI, etc.)Cloud computing & Kubernetes (or similar container orchestration) preferredTechnical Aptitude; Fluency in programming, attention to detail, planning, understanding requirements, verification, Architecture DesignGenAI Developer Tooling & Up-leveling Team: Leveraged GenAI developer tools to maintain strong, hands-on contribution capabilities in complex backend architectures while coaching engineers on utilizing AI to accelerate continuous integration, release strategies, and template onboarding automation. Ensured AI-generated code adhered strictly to microservice design principles and compliance frameworksDeep understanding of the entire software development lifecycle, including feature inception, system maintenance, continuous integration and release strategies, and GenAI developer toolingAbility to track key metrics and consistently meet established Service Level Agreements (SLAs)Ability to understand complex technical problems and identify areas of riskAbility to go deep technically when necessary—you should be able to contribute changes to the team's codebases at any timeHighly organized and detail-orientedProven track record of building and retaining high-performing teamsStrong problem-solving abilitiesExcellent communication and collaborative attitudeEnd-to-end ownership mentalityProfessional experience with Go preferredCloud computing & Kubernetes (or similar container orchestration) preferredBenefitsCompetitive salary and equity based on rolePolicies and managers that support work/life balance, like our flexible paid time off and parental leave programs100% paid-premium option for medical, dental, and vision insuranceLifestyle stipend to support your physical, emotional, and financial wellbeingFlexible work-from-home policy and open to remoteRemote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office settingEmployee-led diversity, equity, and inclusion initiativesCompany OverviewBestow is a life insurance SaaS company that utilizes advanced technology and data solutions for the insurance sector. It was founded in 2016, and is headquartered in Dallas, Texas, USA, with a workforce of 51-200 employees. Its website is https://www.bestow.com.