[Remote] Engineering Manager

Note: The job is a remote job and is open to candidates in USA. Portless is transforming global e-commerce by enabling brands to ship directly from manufacturing hubs to consumers quickly. They are looking for a data-driven Engineering Manager to oversee day-to-day engineering operations and optimize their global delivery engine, managing a distributed team of engineers.ResponsibilitiesDrive Global Engineering Delivery: Take the technical roadmap defined by leadership, break it down, and execute across a fully distributed team. You own the sprint commitments, release cycles, and daily momentum across multiple time zonesBalance Planned vs. Reactive Work: Establish clean frameworks to handle competing priorities. You will ensure the team maintains high feature velocity while cleanly carving out capacity for ad-hoc bug triage, prioritization, and resolution without blowing up the sprintOwn Incident Management & On-Call: Define and run our real-time incident response processes. Because our logistics platform runs 24/7 across the globe, you will design sustainable, distributed on-call rotations and post-mortem cultures that drive down Time to Restore Service (MTTR)Architect Asynchronous Workflows: Design, implement, and champion operational processes that minimize the need for real-time meetings. Ensure high-quality documentation, clear handoffs, and independent execution are core to how the team buildsOwn Delivery Metrics (DORA): Implement, track, and relentlessly optimize key delivery metrics. You will obsess over Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service to ensure a healthy, high-throughput pipelineChampion AI-Augmented Engineering: Standardize and optimize the team's usage of modern AI development tools (e.g., Cursor, Copilot, Claude Code). Drive development practices that balance rapid AI-assisted execution with rigorous code review, security guardrails, and codebase cleanlinessGlobal People Management & Team Health: Actively manage, mentor, and coach a close-knit team of ~10 engineers. Conduct high-impact, flexible 1-on-1s, set clear performance expectations, and maintain a highly motivated, inclusive, and unified culture despite geographic distancesSkills2+ years of experience directly managing a team of ~10 software engineers, with a proven track record of successfully running globally distributed, asynchronous teamsYou are an active user of modern AI development tools yourself and have a clear philosophy on how to lead a team utilizing themProven experience building triage systems for ad-hoc bugs and running real-time incident management for live, high-stakes production systemsExceptional written communication skillsYou have practical experience utilizing DORA metrics or similar frameworks to diagnose engineering bottlenecks and improve team velocityYou excel at the human side of managementYou have a strong engineering backgroundYou thrive in a partnership where you own execution and delivery, collaborating seamlessly with the VP of EngineeringPrior engineering management experience in Supply Chain, Logistics, or E-commerce verticalsExperience working with major e-commerce platforms (e.g., Shopify, WooCommerce) or complex cross-border shipping, tracking, and customs APIsBenefitsCompetitive salary + meaningful equity package.Flexible, remote-first, and asynchronous-friendly work environment across multiple time zones across the world.Company OverviewPortless fulfills e-commerce orders directly from China to your customer's front door. It was founded in 2022, and is headquartered in Toronto, Ontario, CAN, with a workforce of 11-50 employees. Its website is https://www.portless.com.