[Remote] Engineer

Note: The job is a remote job and is open to candidates in USA. Clinical Health Network for Transformation (CHN) is a collaboration between Planned Parenthood affiliates aiming to enhance health equity in communities. The Engineer role involves participating in technical workgroups, assisting in complex issue resolution, and maintaining optimal network operations while utilizing AI-enabled tools for modern IT operations.ResponsibilitiesPlans, directs, maintains, and coordinates network installation, maintenance, and operationsWork and build trust across cultural differencesDevelops and adheres to network security and compliance effortsActs as an escalation point to which technical issues can be escalated to troubleshoot and solve problems occurring within the group and the serviceDevelops, posts, and reports on the health of the service (KPIs) and focuses on continuous improvement for the service areaWorks with other affiliates and external customers to provide network services and supportCreates and maintains the network service standards and maintenance protocolsEnsures projects and activities are delivered on schedule and adhere to established standardsParticipates in establishing rates and budget; identifies cost savings and reduces expendituresWorks with vendors and staff to develop procurement activities in support of technical initiatives and ensures vendors meet contractual requirementsAssists with the development of RFPs, RFQs, and RFIsMaintains professional and technical knowledge by attending educational workshops, reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practicesParticipating in professional societiesContributes to team effort by accomplishing related results as neededUses approved AI-enabled tools to assist with infrastructure troubleshooting, incident triage, alert analysis, log review, root cause analysis, documentation, and service improvementApplies AI-assisted analysis to help accelerate problem identification and resolution while validating findings against source systems, monitoring tools, logs, vendor documentation, and CHN standardsIdentifies opportunities to use AI, automation, APIs, scripting, and workflow tools to improve operational efficiency, service delivery, documentation, reporting, and recurring support processesSupports responsible AI usage by following CHN security, privacy, compliance, confidentiality, and data-handling requirementsPartners with Information Security, Service Desk, vendors, and other IT teams to evaluate and safely use AI-assisted workflows in infrastructure operations and supportMaintains awareness of emerging AI, automation, cloud, infrastructure, and observability capabilities that may improve system reliability, support quality, and operational effectivenessUses AI-assisted tools to help create or improve technical documentation, runbooks, service health summaries, incident summaries, and knowledge base articlesUpholds organizational values and standards, while proactively seeking ways to improve efficiency, equity, and service excellenceEnsure compliance with all CHN and affiliate policies, as well as all state and federal regulationsProvides positive and development feedback and accountability related to all practicesDemonstrates commitment to CHN and Planned Parenthood’s health equity mission, with emphasis on racial equity and community accountability. Demonstrates dedication to learning about racial equity and addressing structural racism in healthcareConsistently delivers high-quality results using sound judgment and data-driven decisions. Prioritizes customer needs by providing prompt, accurate service to all stakeholdersSkillsBachelor's degree in Information Technology, Engineering, Computer Science, related field or equivalent experienceDemonstrated ability to work well and build trust with diverse teams, including across racial differenceDemonstrated ability to flex communication style to multiple cultural environmentsDemonstrated ability to interact with multiple vendors to achieve integrated solutionsAbility to work days, evenings, and weekends as required for 24x7 supportExcellent written and verbal communication skillsDemonstrated experience in a multi-state/multi-affiliate environmentAbility to respond to urgent situations during nonstandard hours with short or no noticeAbility to work in a team environment and maintain confidentialityAbility to manage incident, task, and changes in ITSMStrong understanding of cloud, virtual, and physical network infrastructure and network hardwareAbility to implement, administer, and troubleshoot cloud, virtual, and physical network infrastructure; devices, including virtual network devices, wireless access points, firewalls, routers, switches, and controllersAbility to create accurate network diagrams and documentation for design and planning network communicationsAbility to provide specific detailed information for hardware and software selectionDemonstrated network security experience in traditional, cloud, and hybrid environmentsDemonstrated experience managing and troubleshooting virtual private networks (VPNs)Previous experience creating, modifying, and testing message structures, events, and connectionsKnowledge of application transport and network infrastructure protocolsPrior experience providing maintenance and supportDemonstrated dedication to Planned Parenthood's mission, vision, and valuesStrong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, and external partnersExcellent leadership, time management, and problem-solving skillsAbility to work independently and with professional discretionWillingness to travel in accordance with the needs of the position, as outlined in the essential functions. Compliance with all CHN travel policies, including safety guidelines while operating a personal vehicleDemonstrated ability to use approved AI-enabled tools to support troubleshooting, incident analysis, log review, root cause analysis, technical documentation, and operational decision supportUnderstanding of responsible AI use in an enterprise environment, including the need to protect confidential, sensitive, regulated, security-related, and organizational informationAbility to validate AI-generated recommendations against authoritative sources, including monitoring tools, system logs, device configurations, vendor documentation, ITSM records, and CHN standardsFoundational understanding of how AI, automation, APIs, scripting, and workflow tools can support modern IT operations, infrastructure management, incident response, reporting, and service improvementAbility to identify practical AI-assisted use cases, including incident triage, outage analysis, configuration review, documentation improvement, knowledge base creation, recurring issue analysis, and post-incident summariesFamiliarity with writing effective prompts for technical troubleshooting, including providing appropriate context, asking structured questions, reviewing outputs for accuracy, and avoiding the use of restricted or sensitive data in unapproved toolsCertifications: CCNP, CCIE R&S, and CCA-NCompany OverviewCHN (an ancillary organization of Planned Parenthood) is a managed services organization that will provide an expansive suite of integrated standardized shared services and manage the Clinically Integrated Network (CIN) formed to improve quality care delivery, generate additional revenue, and reduce overall cost. It was founded in 2019, and is headquartered in Miami, Florida, US, with a workforce of 201-500 employees. Its website is https://www.clinicalhealthnetwork.org.