[Remote] Enablement Strategy & Operations Manager

Note: The job is a remote job and is open to candidates in USA. Hootsuite is a company focused on social media management, and they are seeking an Enablement Strategy & Operations Manager to build and run the operating system of their Revenue Enablement function. This role involves designing AI-powered systems and workflows to enhance efficiency across Sales and Customer Office while reporting to the Chief of Staff, Revenue.ResponsibilitiesDesign and implement AI-powered workflows across the enablement function: content generation, program delivery automation, coaching insight loops, knowledge management systems, AI-drafted program communicationsManage and govern curated AI workflows (e.g. Claude skills library, shared projects) in partnership with Sales, Customer, RevOps & Marketing. Maintain the governance tracker, evaluate tools against field use cases, drive adoption with measured behavior change, and lead AI-focused workstreams including Hackathon planning and RevOps roadmap alignmentLead cross-functional program execution, analyzing and integrating inputs from Marketing, Solution Consulting, RevOps and Internal Enablement Stakeholders to bring key initiatives from strategy to field-ready deliveryManage the integrated enablement planning process across Sales and Customer Office: intake, prioritization, sequencing, initiative tracker, Council cadence, reporting framework, and communications stackDrive enablement planning cycles end-to-end: field surveys, focus groups, synthesis, and prioritized initiative roadmapsBuild and maintain the visual roadmap and calendar for frontline managers in Miro or Atlassian, making enablement priorities visible without requiring a meeting to explain themOwn key communications and flagship events including the weekly Revenue Intelligence Brief, Revenue Kick-Off, and recurring field-facing program launchesTranslate complex GTM initiatives into clear, actionable field communications and learning experiences that drive behavior changeOwn the enablement measurement framework across Sales and Customer Office, tracking program adoption, field behavior change, and outcomes against ramp time, quota attainment, NRR, and pipeline contributionMaintain content governance in partnership with the Enablement Managers, ensuring field-facing assets in CMS/LMS systems are current, discoverable, and lifecycle-managedDesign and deliver enablement programs directly where field impact requires it: facilitated workshops, onboarding sessions, skill-building clinics, and live trainingSkillsAt least 8-9 years in revenue enablement, GTM operations, sales operations, or a systems-focused business operations role within B2B SaaS or equivalent combination of education and/or experienceDemonstrated experience building operational systems from scratch: intake frameworks, planning cadences, reporting infrastructure, governance modelsHands-on experience implementing AI tools in a GTM or enablement context: conversational intelligence, AI-assisted content generation, automated workflow design, or AI governanceComfort with AI tooling at a practitioner level; you evaluate, implement, and drive adoption, and you can separate signal from hypeStrong project and program management discipline; you track obsessively and create clarity for othersExperience with Salesforce, Gong, Sana or equivalent LMS, and collaborative planning tools (Miro, Atlassian, Wrike)Strong written communication across registers: executive recap, field newsletter, stakeholder updateAbility to scope a problem and design a solution before being told what the answer isCompany OverviewHootsuite is a platform for managing social media presence and analyzing audience engagement. It was founded in 2008, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 1001-5000 employees. Its website is https://hootsuite.com.