[Remote] EMEA Jnr. Account Manager

Note: The job is a remote job and is open to candidates in USA. IPinfo is a market leader in delivering comprehensive and precise IP data, empowering businesses with actionable insights. They are seeking a Jnr. Account Manager to serve as the primary point of contact for strategic clients, manage relationships, and identify growth opportunities.ResponsibilitiesBuild and maintain strong, enduring relationships with accountsServe as the primary point of contact for client communications, ensuring satisfaction and retentionIdentify upsell and cross-sell opportunities to expand account revenueDevelop a deep understanding of client needs, challenges, and goals, aligning IPInfo datasets to deliver valuePartner with clients to create strategies for maximizing their ROI from our servicesAct as the liaison between clients and internal teams (e.g., support, product, engineering) to address technical issues or escalationsManage client onboarding and implementation, ensuring a seamless experienceProvide clients with regular reports, insights, and recommendations to optimize their use of IPInfo servicesMonitor account performance metrics, client feedback, and renewal risk, and act proactively to resolve issuesWork closely with the sales, marketing, and product teams to deliver a cohesive customer experienceAdvocate for client needs within the company, influencing product roadmaps and prioritiesSkills1-2 years of experience in account management, customer success, or a similar role, preferably in the SaaS or data services industryTrack record of managing SMB and Enterprise accounts with measurable results in revenue growth and retentionStrong understanding of IP data, networking, or related technologies (preferred, but not mandatory)Exceptional communication and presentation skills, with the ability to engage both technical and business audiencesProficiency in using CRM tools (e.g., Salesforce, HubSpot) and analytics platforms to track client success metricsAI proficiency (Claude and ChatGPT)Highly organised and detail-oriented, with a proactive approach to problem-solvingCustomer-centric mindset with a focus on building long-term relationshipsCollaborative team player who thrives in a fast-paced, dynamic environmentBenefitsCompetitive salary and performance-based bonuses.Flexible remote working options.Opportunities for professional growth and development in a high-growth tech company.A collaborative and inclusive team culture that values innovation and customer success.Company OverviewIPInfo is a leading provider of IP Address context It was founded in 2014, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is https://ipinfo.io.