Remote Email Chat Representative and Call Centre Support
Position at a Glance:Position: Remote Email Chat Representative And Call Centre SupportCompensation: a competitive salaryCompany: WorkwarpStart Date: Immediate openings availableLocation: Remote  Company Description
Family ReEntry's breaks cycles of violence, crime and incarceration by providing client-centered interventions and support services to empower and strengthen individuals, families and communities. We are raising the next generation to become responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We seek to encourage personal... responsibility and change which will help rebuild, restore and transform individuals and families.
Job Description
We are looking for a Remote Email Chat Representative and Call Centre Support to join our team. Candidate will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. Candidate should be genuinely excited to help clients. You must be patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to clients inquiries and maintain high customer satisfaction.
Responsibilities
 Identify and assess clients' needs to achieve satisfaction
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/customer service team sales targets and call handling quotas
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage clients
Qualifications
 Proven customer support experience or experience as a Client Service Representative
 Track record of over-achieving quota
 Strong phone contact handling skills and active listening
 Familiarity with CRM systems and practices
 Customer orientation and ability to adapt/respond to different types of characters
 Excellent communication and presentation skills
 Ability to multi-task, prioritize, and manage time effectively
 High school diploma
Additional Information
Family ReEntry provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
Family ReEntry's breaks cycles of violence, crime and incarceration by providing client-centered interventions and support services to empower and strengthen individuals, families and communities. We are raising the next generation to become responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We seek to encourage personal... responsibility and change which will help rebuild, restore and transform individuals and families.
Job Description
We are looking for a Remote Email Chat Representative and Call Centre Support to join our team. Candidate will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. Candidate should be genuinely excited to help clients. You must be patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to clients inquiries and maintain high customer satisfaction.
Responsibilities
 Identify and assess clients' needs to achieve satisfaction
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/customer service team sales targets and call handling quotas
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage clients
Qualifications
 Proven customer support experience or experience as a Client Service Representative
 Track record of over-achieving quota
 Strong phone contact handling skills and active listening
 Familiarity with CRM systems and practices
 Customer orientation and ability to adapt/respond to different types of characters
 Excellent communication and presentation skills
 Ability to multi-task, prioritize, and manage time effectively
 High school diploma
Additional Information
Family ReEntry provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now