[Remote] eDiscovery Project Manager - Pacific Time Zone (PT)

Note: The job is a remote job and is open to candidates in USA. Array is a company that focuses on providing exceptional eDiscovery services to its clients. As an eDiscovery Project Manager, you will be responsible for managing client projects, ensuring effective communication, and delivering tailored solutions that meet client needs.ResponsibilitiesClient Needs Discovery: Understand and interpret client needs to tailor solutions that exceed expectations, ensuring personalized and effective solutionsConsultation and Planning: Collaborate directly with clients and internal teams to construct comprehensive project plans, aligning project goals with client expectations and internal capabilitiesProject Oversight: Oversee internal processes to ensure project plans are executed to specifications and deadlines, guaranteeing timely delivery and adherence to required standardsClient Communication: Provide regular updates to clients, including detailed status reports, keeping them informed and engaged throughout the project lifecycleTechnical Troubleshooting: Offer advanced support for technology usage, including Relativity, ensuring clients can effectively use the technology and resolve any issues promptlyIssue Resolution: Address and resolve any client issues with delivered or hosted data, maintaining client satisfaction and trust by ensuring data integrity and availabilityData Processing: Process data through Relativity Processing as needed, supporting the efficient handling and management of client dataSkillsUnwavering commitment to ensuring client satisfactionProficient at building and sustain high-touch exceptional client relationships with ESI and portfolio clientsStrong proficiency and knowledge of the eDiscovery workflows and technologiesCapable to evaluate client needs and effectively solution to exceed expectationsHigh aptitude with database programs, text editors, and review platformsProficient knowledge of Relativity Processing and working knowledge of various Relativity featuresExcellent at managing multiple tasks with strong follow-throughHighly organized with a keen attention to detailExceptional customer service, interpersonal, and communication skillsAvailability to work extended hours and on a flexible schedule as neededProven ability to thrive in a team-based environmentStrong analytical and problem-solving skillsBenefitsDiscretionary bonus programPeople-Focused CultureCompetitive Pay & Quarterly IncentivesComprehensive Benefits, 401k & Wellbeing Programs (link for details)Flexible Time Off & Remote Work OptionsProfessional Development & Career Growth OpportunitiesExposure to cutting-edge technology in the legal services industryCompany OverviewArray is a litigation support partner that delivers speed, accuracy, and unmatched service that manages the logistics of litigation. It was founded in 2020, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is http://www.trustarray.com.