[Remote] eDiscovery Project Manager

Note: The job is a remote job and is open to candidates in USA. Epiq is a company that specializes in electronic discovery solutions, and they are seeking an eDiscovery Project Manager to lead client relationships and manage projects effectively. The role involves ensuring client satisfaction, overseeing project delivery, and providing strategic guidance within the eDiscovery business unit.ResponsibilitiesServes as the primary liaison with key client representatives and owns the service delivery relationship for assigned projectsDrives overall client satisfaction through effective coordination and communication of client deliverablesWorks with clients to establish best practices which meet their needs and addresses any prioritization issues that may ariseProvides high-level consultative input to clients and staff, with an emphasis on advanced analytics and technology-assisted reviewsPrepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services ManagerEnsures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partnersManages and reports to clients on project budget and financial statusProvides strategic and tactical guidance to deliver Epiq’s best practice for Client Services as well as cross-functionally within the eDiscovery business unitConsistently delivers proactive communication with clients and when client issues arise addresses those issues or expeditiously escalates to the Client Services ManagerEnsures that an up to date record is maintained with regard to the status of all projects being worked onProvides substantive oversight to client-specific projects on a day-to-day basisDemonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high qualityInstills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offeringAssists Client Services Manager in evaluating team bandwidth and delegation of tasks internallyWorks with Client Services Manager in assessing potential candidates along with implementing and executing onboarding sessionsParticipates and takes ownership in Epiq’s regional and global initiatives acting as representative for regional locationIdentifies areas for improvement in process on internal workflow and projects in a solution-oriented fashionSkillsA solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providersEvidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilitiesDemonstrated success in the management of multiple simultaneous projectsOral and written communication skills which provide a strong and confident leadership presenceExcellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirementsA solid understanding of database design and management, data processing activities and legal document review requirementsDemonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently metCompany OverviewEpiq Systems provides legal process outsourcing (LPO) services in the United States and internationally. It was founded in 1988, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is https://www.epiqglobal.com/.