[Remote] Edamerica Customer Service Representative-Remote El Paso

Note: The job is a remote job and is open to candidates in USA. Edfinancial is a recognized National Top Workplace for 2023, 2024, and 2025, and is looking to hire full-time Customer Service Representatives for their Edamerica division. The role involves handling inbound and outbound calls regarding financial aid, admissions, billing, and student loan inquiries, while maintaining high performance standards in call quality and customer service.ResponsibilitiesHandle inbound and outbound calls with professionalism and attention to detailMeet or exceed performance expectations for call quality, productivity, and attendanceUse company systems, knowledge bases, and scripts to provide accurate information and resolve concernsRepresent Edamerica and our client institutions positively and professionally at all timesSkillsStrong communication and listening skillsA professional, positive attitudeAbility to stay organized and meet daily goalsBasic computer proficiencyOpen availability during business hoursExceptional customer service skillsHigh School Diploma (Higher Education Degree preferred)Schedule dependability and flexibilityMust pass background check and drug screeningHigher Education Degree preferredBenefitsHealth and Welfare Fringe BenefitPaid trainingEducational AssistanceLeadership Development Program creating growth opportunities for advancementMedical, Dental, Vision, Pet, Life and Disability InsuranceTeledoc and Employee Assistance Program (EAP)11 paid holidays, paid vacation, sick leave, and mental health day after 6 monthsCompany -sponsored clubs, fitness, reward programs, and community involvementPotential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standardsCompany OverviewEdfinancial Services provides exceptional customer-driven student loan servicing. It was founded in 1995, and is headquartered in Knoxville, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://edfinancial.com/.