[Remote] Ecommerce Manager

Note: The job is a remote job and is open to candidates in USA. Arctic Grey is a leading Shopify Platinum Partner that specializes in building and maintaining Shopify stores for a diverse range of clients. The eCommerce Manager will manage a portfolio of active Shopify projects, ensuring client satisfaction through effective communication, project management, and quality assurance. Responsibilities Run daily client calls on video (Mon-Fri) Translate client requests into clear instructions for design and dev teams Review every piece of completed work before it goes back to the client Catch issues before the client sees them (broken layouts, wrong colors, bad spacing, copy errors) Keep projects on track, on scope, and on budget Communicate proactively when timelines shift or priorities change Skills Shopify expertise is non-negotiable. You should be able to handle every non-code Shopify task: product data, theme customizer, app setup, metafields, navigation, all of it Experience managing eCommerce projects remotely. For Junior level, that could be 1+ year. For Senior AE, we're talking 5+ Strong written communication. You'll write dozens of messages a day to clients and team members. Clear, professional, no fluff A sharp eye for design and QA. You don't need to be a designer, but you need to spot when something looks wrong, when spacing is off, when a mobile layout is broken, when a button doesn't match the mockup You can manage competing priorities without dropping balls. 20+ projects means 20+ clients who all think their project is the most important. You need to make each of them feel that way Agency experience (you've juggled multiple client accounts before) Familiarity with Klaviyo, Monday.com, or Figma Experience with Shopify Plus features (Scripts, Flow, B2B, multi-market) Benefits 100% remote, forever. 22 days paid leave per year (PTO + sick + holidays combined) after 6 months Commissions paid on top of base salary Review bonuses: $100 for a written 5-star client review, $150 for video, $250 for both Company Overview Arctic Grey is a testament to the quiet power of design and technology working in harmony. It was founded in 2015, and is headquartered in Mountain View, California, USA, with a workforce of 51-200 employees. Its website is