[Remote] Ecommerce Customer Service Specialist (D2C) - Nigeria

Note: The job is a remote job and is open to candidates in USA. Talent Hackers is seeking a proactive and experienced Customer Experience Specialist to join their fast-paced D2C ecommerce team. In this role, you’ll serve as the first point of contact for customers, delivering fast, friendly, and effective support across various channels.ResponsibilitiesMonitor inbox to assist customers, answer questions, and escalate issues when neededTroubleshoot issues with account supportHandle customer inquiries with a Gather product knowledge to properly educate customersProactively look for negative reviews and escalate to brand managementProcess returns and billing or delivery issuesProactively solicit and collect reviews from customers to enhance brand awarenessBuild out role-related SOPs and FAQs for faster and more accurate responsesAssist with other tactical ecommerce-related tasks as neededSkills3+ years experience in a D2C ecommerce customer service roleHands on experience working with Shopify brandsExceptional verbal and written communication skillsBackground with the consumables vertical (or similar)Basic - intermediate skills with Google Sheets/ Excel for basic reporting1+ years experience with professional helpdesk tool like Gorgias (or similar)Familiarity with slack and Zoom for internal team coordination / communicationAbility to work EMT1+ years experience with Monday (or similar PM tool)Company OverviewScale your operations effectively with our network of skilled international remote talent. It was founded in 2024, and is headquartered in Saddle River, New Jersey, US, with a workforce of 11-50 employees. Its website is https://trytalenthackers.com.