[Remote] eBilling Analyst - Remote (Legal Services)

Note: The job is a remote job and is open to candidates in USA. RRD is a leading provider of marketing, packaging, print, and business services. They are seeking an E-Billing Analyst to manage invoice submissions via e-billing platforms and resolve related issues for law firm clients, ensuring compliance with client guidelines and providing excellent customer service.ResponsibilitiesWork directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requestsResponsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billingHandle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission processAct as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter supportLiaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissionsPopulate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing systemWork collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systemsPerform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoicesSkillsAssociate degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history1+ years of e-billing experience within a corporate law department or law firmKnowledge of legal billing and Middleware systems a plus (i.e., Legal Exchange, Ty Metrix 360, Legal-X, Serengeti/Legal Tracker)Proven knowledge and experience with BillBlastKnowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats is a plusProficiency with Windows-based software and Microsoft Applications such as Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reportsStrong reading comprehension, analytical and problem-solving skillsMulti-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced, ever-changing work environment, and successfully prioritize and adapt to changing demandsAble to influence/steer at a senior and executive level within and outside client groupsBenefitsMedical, dental, and vision coveragePaid time offDisability insurance401(k) with company matchLife insurance and other voluntary supplemental insurance coveragesParental leaveAdoption assistanceTuition assistanceEmployer/partner discountsCompany OverviewRRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 92% of the Fortune 100. It was founded in 1864, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.rrd.com/.