Remote East Coast Mortgage Processor

Why Deephaven Mortgage? Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan. We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting. Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners. Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com or email us at info@deephavenmortgage.com.Job OverviewAs an Account Manager, you will serve as the primary point of contact for brokers and Account Executives after loan submission. You will guide each loan through the process with a focus on accuracy, efficiency, and outstanding service. What You’ll DoAct as the main point of contact for the broker once the loan has been submittedReview loan applications for accuracy and completenessCollect and verify all documentation required for initial and final loan approval.Proactively manage the Estimated Closing Date and keep stakeholders informedPrepare and submit initial, conditional, and final loan packages to underwriting.Maintain timely and professional communication with brokers, adhering to service level agreements (SLAs)Process change of circumstance requests within SLA timelinesConvert and organize loan documentation using EncompassSend Notices and Counter Offers to brokers as applicableWork closely with Account Executives, Underwriters, and Closers to ensure a seamless processOrder and review necessary services and verificationsEnsure the highest level of broker and customer satisfactionWhat We Need3+ years of mortgage processing experienceProficient in MS Office including Word and ExcelKnowledge of current regulatory compliance requirementsOrganized, analytical, detail oriented, and self-motivatedManage pipeline to ensure Service Level Agreements (SLAs) are metCommunicate effectively with others, both verbally and in writingMaintain the highest level of confidentiality and qualityMaintain knowledge of products and programs offeredComplete responsibilities effectively and efficiently with minimal directionManage daily tasks to ensure business needs are consistently metPresent self in a professional manner and interact with all levels of organization and outside contacts appropriatelyComply with Deephaven policies and proceduresAdopt the Deephaven culture that contributes to an environment of teamwork and promotes a positive company image to external customersComplete all assigned training by required datesWholesale experience preferredEncompass systems knowledge preferredThe ideal candidate will reside on the East Coast, candidates not residing in the Eastern Time Zone will not be considered for the position.The compensation band for this position starts at $25 per hour plus a monthly bonus incentive plan based on performance.Privacy PolicyThis organization participates in E-VerifyOur PerksFlexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all)Future Finance Focused – Generous employer-matched 401(k) planCommunity Connect– Philanthropy Committee that creates charitable initiativesHealth from Day One – Comprehensive health insurance starting on day one of employmentFamily Matters – Competitive maternity and paternity leaveCulture & Celebrations – Culture Committee with team-building events and celebrationsIdeas Welcome – Encouraging thought leadership and innovationGuidance & Growth – Mentorship opportunities for career developmentPerk Up – Exclusive discounts on travel, tech, pets, legal, and more

Apply Now