[Remote] EA-NGP VAN Product Writer I

Note: The job is a remote job and is open to candidates in USA. Bonterra is dedicated to increasing the giving rate as a percentage of GDP and supports a network of over 20,000 customers. The EA-NGP VAN Product Writer I is responsible for creating and maintaining clear end-user content for NGP VAN products, collaborating with various teams to ensure accuracy and alignment with client use cases.ResponsibilitiesDraft, edit, and publish basic help center content and release notesWork from internal specifications, SME interviews, and product testing to translate features into written guidanceContribute to templates and voice consistency in documentationPerform light HTML or CMS formatting as neededCapture and annotate screenshotsParticipate in documentation review cycles and incorporate feedbackSkills1+ years of experience in writing, editing, or documentation supportExperience with help centers, customer support content, or SaaS product writingAbility to write clearly and concisely for technical and non-technical audiencesStrong command of grammar, editing, and usageComfort with working in multiple systems (Jira, Confluence, WordPress, LLM-style applications, etc.)Capacity to manage deadlines and accept feedback constructivelyExposure to union clients or political campaign environments highly preferredFamiliarity with digital organizing tools or CRMs is preferredBachelor's degree in English, Communications, Technical Writing, or related field (preferred)BenefitsWe offer a comprehensive benefits package that supports your health, well-being and growth - explore full details [here.](https://www.bonterratech.com/careers)Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.Company OverviewBonterra is a social good software company. It was founded in 1999, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.bonterratech.com.