[Remote] e-Commerce Specialist

Note: The job is a remote job and is open to candidates in USA. Siemens is a leading technology company focused on industry, infrastructure, mobility, and healthcare. They are looking for an enthusiastic eCommerce Specialist to manage eCommerce operations, drive digital business initiatives, and enhance the customer experience online.ResponsibilitiesManage day-to-day eCommerce operations and initiativesLeverage data and work cross-functionally to identify opportunities to enhance the customer experience online and across channelsAssist key accounts with eCommerce inquiries, electronic orders, and technical supportProduct Master Data (PMD) Maintenance: Responsible for maintaining the accuracy and quality of product data. This includes ensuring that product descriptions, specifications, pricing, images, inventory status, and categorization are consistently up to date and error-freeMonitor competitor platforms and provide recommendations to improve competitive positionWork with cross-functional teams within the organization to improve customer-related policies and practicesPerform eCommerce and new technology platform training sessionsWork with distributor partners to enhance the online customer experience with Siemens productsCollaborate with international teams to develop and execute digital business initiativesSkillsBachelor's degree in business, or equivalentExperience or knowledge of B2B/B2C eCommerce tools and strategies preferredExperience with analytics tools such as Power BI and Tableau for building reports and deriving insightsExperience working with AI chatbot systems to provide efficient and accurate customer support and recommend relevant enhancementsHigh proficiency in Microsoft Office applications and SAPProven organizational and multitasking skillsStrong data analysis and problem-solving skillsAbility to work autonomously and maintain attention to detailAbility to manage projects and meet key deadlinesVerbal and written communication skills in EnglishVerbal and written communication skills in French considered an assetKnowledge of the following tools is an asset: SiePortal, Order Monitoring Dashboard, OMS, PMD, Snowflake, Drupal, Smart CMS, Calinga, Salesforce, SiePortal Live chatBenefitsFreedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.Competitive total rewards package.Profit sharing available.Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.Participate in our celebrations, social events and offsite business events.Opportunities to contribute your innovative ideas and get paid for them!Employee perks and discounts.Diversity and inclusivity focused.Company OverviewSiemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids. It was founded in 1847, and is headquartered in Munich, Bayern, DEU, with a workforce of 10001+ employees. Its website is https://www.siemens.com.