[Remote] DRC Customer Success Intern - OVIP

Note: The job is a remote job and is open to candidates in USA. Oracle is a leading technology company that values the skills and experiences of veterans and military spouses. They are seeking a Customer Success Intern for their Veteran Internship Program, which provides hands-on job-skill training and professional development in various fields including information technology and customer support.ResponsibilitiesAnswering inbound customer calls and emails as it pertains to their support renewalsFollowing up on a subset of renewals in varying sized and customers in an assigned mannerEducate customers on business practices and any associated contractual implicationsEnsure customer awareness and understanding of applicable elements of the Support PortfolioManage exceptions for customers with issues that may delay or inhibit renewalsIdentify and transfer leads to sales reps for new opportunitiesAccurately forecast business targets and opportunities in assigned accountsSkillsExcellent customer service skills answering phones and emailsWorks independently within defined policies and proceduresStrong attention to detail, organizational skills, and analytical skillsRequires ability to gain acceptance of Others In Complicated SituationsStrong Problem-solving SkillsDemonstrated Leadership skillsMust be able to work as a full time employeeJob requires to be located in the Colorado Springs areaMicrosoft Office experience is requiredMust be able to take incoming calls, make outgoing calls, send and reply to emailsMust have stable internet or have the ability to work from the officeDemonstrated ability to learn new and often sophisticated business systems quickly and effectivelyAbility to effectively navigate Oracle and maximize appropriate resources at appropriate timesComprehension of the Oracle sales process/cycle and Business Practice policiesDemonstrated proficiency with e-mail, Word, Excel, Internet and sales systemsUnderstands business use of Oracle products, services and future directionsKnowledge of Oracle applications a plusExcellent communication and customer service skillsTakes initiative and uses all available resourcesExcellent research and problem solving skillsEffectively manages time and priorities to meet service levelsSelf-motivated, focused, and driven to achieve goalsExercises judgment, initiative, and discretion when providing solutions to customersAble to apply knowledge and make decisions with minimal direction from managementProjects a positive, and professional imageDemonstrated ability to meet target datesDemonstrated ability to suggest and implement continual improvementsDemonstrated ability to work in collaboration with others to achieve goalsDemonstrated ability to learn new concepts quickly and translate them to their jobIndependent and resourcefulCan handle multiple tasks effectively and can prioritize work to meet aggressive goalsUS Veteran transitioning from active service or Military Spouse new to corporate experience preferred2 years proven experience and or BA/BS degree preferredBenefitsMedical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee/Spouse/Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceCompany OverviewOracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions. It was founded in 1977, and is headquartered in Austin, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.oracle.com/.Company H1B SponsorshipOracle has a track record of offering H1B sponsorships, with 118 in 2026, 1271 in 2025, 846 in 2024, 995 in 2023, 1192 in 2022, 985 in 2021, 755 in 2020. Please note that this does not guarantee sponsorship for this specific role.