[Remote] Document Support Engineer

Note: The job is a remote job and is open to candidates in USA. Coalition, Inc. is the world's first Active Insurance provider focused on preventing digital risk. The Document Support Engineer will develop and maintain document templates, ensuring they are accurate and compliant while collaborating with cross-functional teams.ResponsibilitiesOwn the end‑to‑end lifecycle of document templates (policies, quotes, binders, endorsements, notices) across all supported insurance lines – from design and implementation through testing, rollout, and ongoing maintenanceTranslate insurance product requirements into schema‑driven, reusable templates, partnering closely with software engineers, product managers, underwriters, and other business partners to ensure documents are accurate, compliant, and aligned with product intentDevelop, debug, and optimize document templates, including diagnosing data‑mapping issues, layout or logic bugs, and performance problems in collaboration with the documents platform engineering teamMaintain a high bar for document quality and stability by writing and executing test plans, validating outputs across environments, and preventing regressions as products, schemas, and upstream systems evolveTriage, prioritize, and resolve document‑related requests and incidents, using tools like Jira to manage workload, communicate status and impact, and set clear expectations with stakeholdersContinuously improve templating tools, processes, and standards in partnership with Software Engineers to make template development faster and saferAct as a subject‑matter expert on document behavior and configuration, providing guidance to cross‑functional teams, documenting best practices and runbooks, and mentoring peers on effective document debugging and template designSkillsStrong passion for problem solving and debugging, especially in systems where data, logic, and layout all interactExperience in at least one scripting or programming language (such as Python, Go, JavaScript, or similar), including comfort reading and modifying existing codeComfort with or interest in learning HTML and templating technologies (for example Jinja or similar), and willingness to work hands‑on in production document templatesFamiliarity working with structured data formats (such as JSON) and mapping that data into templates, schemas, or configurationAbility to manage multiple requests and projects simultaneously, including organizing work in tools like Jira, communicating status, and setting clear expectations with stakeholdersStrong collaboration skills with cross‑functional teams (Engineering, Product, Underwriting, Operations, and others) in a fast‑paced environmentHigh attention to detail and quality, especially in customer‑facing documents where accuracy, consistency, and compliance are criticalExcited to learn and grow skills, including deepening technical expertise, building domain knowledge in insurance products and documents, and contributing to process and tooling improvementsExperience with documents, templating and document managementExperience with Project managementBenefits100% medical, dental, and vision coverageFlexible PTOAnnual home office stipend and WeWork accessMental & physical health wellness programs like Headspace, Lumino, and more!Competitive compensation and opportunity for advancementCompany OverviewCoalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.coalitioninc.com.



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