[Remote] Document Administrator

Note: The job is a remote job and is open to candidates in USA. Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The Document Administrator is responsible for operational document administration, overseeing the production, editing, tracking, and coordination of clinical patient contracts and reports, while ensuring high standards of quality and accuracy.ResponsibilitiesComplete tasks or access data in a number of Paradigm internal systems including EDDG, Tasking, ARCH, Twistle, Cient Instructions, and FirstScriptUtilize the EDDG workflow and supporting tools (including team meetings, acute bulletin, and team reports) to track documents, prioritize workload, and consistently meet productivity standards and turnaround timelinesCreate documents using approved templates and forms, performing detailed administrative quality assurance to ensure accuracy, completeness, clarity, and adherence to the documentation standardsConduct critical reviews for spelling, grammar, punctuation, structure, logic, consistency, and appropriateness, leveraging Microsoft Copilot and/or other AI tools to support writing quality, standardization, and efficiency while applying professional judgmentUpon completion of document review and quality assurance, submit the finalized documents to the appropriate customer individuals or Paradigm’s Director of Key Accounts (DKA) in accordance with the established guidelines and EDDG workflow timeframesDiagnose and resolve issues that arise with business operations across various applications, including EDDG, Tasking, ARCH, Twistle, Client Instructions, and FirstScriptAssist in the development and implementation of quality assurance processesMonitor products and services for compliance with quality standardsWork closely with various departments to strengthen quality initiativesIdentify, communicate, and collaborate with the team to resolve all obstacles impacting document quality, timeliness, and/or compliance with the guidelinesSupport Document Administrators (DAs) and cross-functional team members, as needed, to achieve quality and timeliness targets, maintain customer standards, and reduce document processing backlogsAdhere to the production, quality assurance, and document standards, including any required customer-specific modificationsCollaborate with the cross-functional teams to support continuous process improvement initiatives and workflow optimizationMaintain a customer-focused approach in all interactions with cross-functional teamsAssist in the development, maintenance, and refinement of the procedures, job aids, and instructions related to the DA responsibilitiesParticipate as an engaged team member with an understanding of the roles and responsibilities of the Director of Clinical Solutions (DCS), Clinical Services Associate (CSA II), Operations Coordinator (OC), and DKAEnsure that the documents comply with file creation, naming, tagging, and version control standards, with final documents accurately saved in the Paradigm Enterprise Content Library (ECL)Participate in the testing and validation of new databases, systems, workflows, and process improvements, as requestedMaintain reliable and predictable attendance during scheduled work hoursUtilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. Adopts new technologies as trained and applies them in alignment with established processes and guidelinesSkillsHigh school diploma or equivalent education requiredStrong organizational and prioritization skills, with the ability to manage multiple deadlines and competing prioritiesThree (3+) years of experience in proofreading, editing, and/or administrative document quality reviewAdvanced proficiency in using Microsoft Word; working knowledge of Microsoft Excel, Outlook, and Teams; and experience with using Microsoft Copilot to support document review, writing quality, and workflow efficiencyExcellent writing skills, including grammar, punctuation, and clarity, with the ability to produce concise, high-quality documentationStrong attention to detail and commitment to accuracy, with the ability to maintain consistency and adhere to established documentation and quality standardsOngoing willingness to learn and adapt to new word processing tools, database systems, and evolving technology constancy, including AIAbility to understand, interpret, and follow detailed written and verbal instructionsProficient in speaking, reading, writing, and understanding English, the primary language used in the workplaceStrong collaboration and communication skills, with the ability to work effectively and professionally across cross-functional teams, while independently managing assigned workMaintain confidentiality of all data, including ensuring protection of the patient's rights, Protected Health Information (PHI), and employee and operations dataPrior experience with AI preferredFamiliarity with medical or clinical terminology is a plus but not requiredBenefitsHealth and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.Learning and development:One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.Company OverviewParadigm achieves leading clinical and financial results for catastrophic and complex claims. It was founded in 1991, and is headquartered in Walnut Creek, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.paradigmcorp.com/.