[Remote] Distribution Escalation Consultant

Note: The job is a remote job and is open to candidates in USA. Farmers Insurance is a company that values ambition and opportunity, dedicated to making a real difference in people's lives. They are seeking a Distribution Escalation Consultant to provide expert guidance and support to District Managers, managing escalations and improving the overall DM experience. The role involves onboarding new DMs, resolving complex issues, and driving consistency across districts.ResponsibilitiesSupport District Manager onboarding, ensuring new DMs receive clear guidance, resources, and navigation support as they ramp into their roleServe as the primary contact for complex escalations from District Managers and their staff, including issues related to compensation, incentives, staffing, marketing programs, policies, and operational processesProvide ongoing support that strengthens DM performance, offering clarity, direction, and proactive guidance to help DMs operate confidently and effectivelyAssess the nature, severity, and root cause of escalated issues, determining appropriate actions and coordinating with subject matter experts to resolve them efficientlyAct as a centralized knowledge and navigation hub, helping DMs access the right tools, information, and business partners quicklyMaintain accurate documentation of escalations, actions taken, and outcomes; identify trends and recommend improvements that enhance the DM experienceDrive consistency across districts by ensuring aligned guidance, standardized processes, and clear communicationPrioritize cases based on urgency and business impact, aiming for immediate resolution whenever possiblePartner with key business stakeholders to implement corrective actions and prevent recurring issuesEscalate highly complex or unusual cases to leadership when additional support is requiredPerform other duties as assigned, contributing to broader initiatives that support DM success and operational excellenceSkillsHigh School Diploma or equivalent required5-7 years of experience in employee relations, customer relations, or similar role requiredBachelors degree preferredInsurance industry experience preferredPrior experience working in an agency or District Manager office preferredBenefitsBonus Opportunity (based on Company and Individual Performance)401(k)MedicalDentalVisionHealth Savings and Flexible Spending AccountsLife InsurancePaid Time OffPaid Parental LeaveTuition AssistanceCompany OverviewThe companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products. It was founded in 1928, and is headquartered in Woodland Hills, CA, US, with a workforce of 10001+ employees. Its website is https://www.farmers.com/learn/real-stories/agent-corey-benson/.