Remote Dispatcher, Velocare
About the position
The Remote Dispatcher role at Velocare, a new business within Cardinal Health, focuses on the efficient dispatching of work orders to field personnel for the delivery of hospital-at-home programs. This position is integral to the operations of Velocare, ensuring that healthcare services are delivered effectively and promptly to customers. The dispatcher will work in a fast-paced environment, coordinating communication between customers and field personnel while contributing to continuous improvement initiatives.
Responsibilities
Create and dispatch work orders for field operations based on orders from channel partners.
,
Ensure accuracy in work order creation and dispatching to field personnel.
,
Serve as the primary communication link between customers and Velocare field personnel via various communication methods.
,
Provide quality service to customers and field personnel, addressing inquiries and service issues promptly.
,
Show empathy and compassion in all interactions with customers and field personnel.
,
Problem-solve issues raised by customers or field personnel.
,
Contribute to innovation and continuous improvement in service quality.
,
Identify opportunities to enhance efficiency in service delivery.
Requirements
High school diploma, GED, or equivalent work experience preferred.
,
1-2 years of related experience preferred.
,
Effective customer service and communication skills.
,
Strong knowledge of Microsoft Office products.
,
Healthcare experience is beneficial.
Nice-to-haves
Benefits
Medical, dental and vision coverage
,
Paid time off plan
,
Health savings account (HSA)
,
401k savings plan
,
Access to wages before pay day with myFlexPay
,
Flexible spending accounts (FSAs)
,
Short- and long-term disability coverage
,
Work-Life resources
,
Paid parental leave
,
Healthy lifestyle programs
Apply Now
The Remote Dispatcher role at Velocare, a new business within Cardinal Health, focuses on the efficient dispatching of work orders to field personnel for the delivery of hospital-at-home programs. This position is integral to the operations of Velocare, ensuring that healthcare services are delivered effectively and promptly to customers. The dispatcher will work in a fast-paced environment, coordinating communication between customers and field personnel while contributing to continuous improvement initiatives.
Responsibilities
Create and dispatch work orders for field operations based on orders from channel partners.
,
Ensure accuracy in work order creation and dispatching to field personnel.
,
Serve as the primary communication link between customers and Velocare field personnel via various communication methods.
,
Provide quality service to customers and field personnel, addressing inquiries and service issues promptly.
,
Show empathy and compassion in all interactions with customers and field personnel.
,
Problem-solve issues raised by customers or field personnel.
,
Contribute to innovation and continuous improvement in service quality.
,
Identify opportunities to enhance efficiency in service delivery.
Requirements
High school diploma, GED, or equivalent work experience preferred.
,
1-2 years of related experience preferred.
,
Effective customer service and communication skills.
,
Strong knowledge of Microsoft Office products.
,
Healthcare experience is beneficial.
Nice-to-haves
Benefits
Medical, dental and vision coverage
,
Paid time off plan
,
Health savings account (HSA)
,
401k savings plan
,
Access to wages before pay day with myFlexPay
,
Flexible spending accounts (FSAs)
,
Short- and long-term disability coverage
,
Work-Life resources
,
Paid parental leave
,
Healthy lifestyle programs
Apply Now