Remote Dispatcher & Scheduler

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Dispatcher & Scheduler (100% Work From Home) Location: Remote from Latin America Position Type: Full-time Salary: $1,500 USD/month Schedule: Monday – Friday: 9:00 AM – 6:00 PM CST (U.S. Central Time) Job Overview Our client is a premium, mobile pet grooming service providing convenient, stress-free grooming for dogs and cats in the comfort of their own driveway. Their mission is to deliver exceptional care, build long-term client relationships, and ensure pets look and feel their very best. As a growing business, they aim to create a culture of excellence, reliability, and compassion while driving operational efficiency and customer satisfaction. The Dispatcher/Customer Care Coordinator is a critical role that keeps their daily operations running smoothly. This person will be the central point for scheduling appointments, routing vans efficiently, managing incoming leads, and ensuring strong communication with both customers and groomers. The role directly impacts client satisfaction, employee productivity, and overall business performance. Responsibilities: • Manage incoming calls, texts, emails, and online leads. • Schedule and confirm appointments, aiming for maximum van efficiency (target: 5–6 grooms per van per day). • Dispatch groomers and adjust schedules as needed for cancellations, delays, or emergencies. • Follow up on new leads, rebook recurring appointments, and maintain customer records in CRM. • Handle customer service inquiries with professionalism, empathy, and problem-solving skills. • Support management with daily reporting on leads, conversions, and van utilization. • Collaborate with owners and team members to continually improve client experience and scheduling systems. Qualifications, Skills, and Key Competencies: Required: • Strong English communication skills (written and spoken).. • Proficiency with scheduling tools, CRMs, or call management systems. • Excellent organizational skills and attention to detail. • Ability to multitask and problem-solve under pressure. Preferred: • Experience working with U.S.-based companies. • Background in pet services, grooming, or franchise operations. • Familiarity with route optimization and efficiency strategies. Key Attributes for Success: • Reliable, self-motivated, and proactive. • Customer-focused with strong empathy and patience. • Able to balance speed with accuracy in scheduling. • A team player who thrives in a fast-paced environment. Benefits: • Paid U.S. holidays observed (e.g., Thanksgiving, Christmas, New Year’s Day, Independence Day). • Long-term stability with opportunities to grow as the business expands. Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description. Voice/Video Recording is REQUIRED Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified. Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America. Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications. Check Your SPAM Folder All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look forward to reviewing your application! Apply tot his job