[Remote] Director / VP Enterprise Accounts & Partnerships

Note: The job is a remote job and is open to candidates in USA. AltoVita is a female-founded scale-up offering a multi-award winning accommodation platform. They are seeking a Director / VP of Enterprise Accounts & Partnerships to deliver strategic account management, drive client satisfaction, and lead consultative engagements focused on technology adoption and workflow efficiency.ResponsibilitiesDeliver executive-level strategic account management, acting as a trusted advisor to senior stakeholders within the client organisationDesign and lead consultative engagements focused on technology adoption, cost optimisation, workflow efficiency, and experience improvementDrive high client satisfaction, measured through proprietary evaluations, NPS scores, and qualitative feedback from key stakeholdersRepresent AltoVita at industry events and senior client forums across the AmericasPresent supply chain performance, cost analysis, and strategic recommendations at monthly reviews and QBR sessionsLead the design and implementation (project management) of Accommodation solutions tailored to the client's evolving programme requirements (Preferred Supply Chain, Technology Co-Design, Geographic Coverage, multi-level Employee Strategy etc.)Champion the client's full adoption of AltoVita's technology and product suiteMaintain proactive, transparent, and solutions-oriented communication with clients at all times, particularly during critical issues, escalations, or service-impacting eventsEnsure all client communications regarding timelines, deliverables, incidents, and resolutions are strictly aligned with contractual SLA commitments and internal operational standardsDemonstrate strong executive presence and responsiveness, especially in high-pressure situations, ensuring clients feel informed, prioritized, and confidently managedDrive internal cross-functional alignment to ensure commitments communicated externally are realistic, achievable, and consistently delivered (Sales, Product, Hospitality Growth, Customer Success, Finance)Consistent and proactive communication is a core requirement of this role. All stakeholders, including clients, partners, leadership, and cross-functional teams, are expected to receive timely updates, clear ownership, and responsive follow-through at all timesOwn and lead the end-to-end relationship with a designated key corporate client(s), serving as their primary executive point of contact across all strategic and operational mattersCo-lead strategy client's accommodation supply chain strategy, including partnering, and expanding the supplier network to ensure consistent quality, coverage, and competitiveness across the USLead the negotiation, execution, and ongoing management of Master Lease Agreements (MLAs), including renewals, amendments, and compliance oversightDevelop a deep understanding of the client's global mobility programme, workforce profile, and accommodation needs to anticipate demand and shape supply strategy accordinglyIdentify gaps in supply coverage and proactively build out the supplier portfolio in priority marketsManage supplier relationships at a senior level, ensuring performance, compliance, and strategic alignmentWork cross-functionally with AltoVita's supply, product, and operations teams to deliver an integrated and scalable supply chainTrack and report on supply chain KPIs, occupancy trends, cost benchmarks, and MLA utilisationSkillsMinimum 10+ years of experience in corporate housing, global mobility or relocation is a mustSignificant and proven experience managing direct corporate accounts and enterprise-level clientsDemonstrated ability to own and grow strategic client relationships at executive and stakeholder level, including mobility leadership (direct) engagementExceptional communication and executive presence, with the ability to influence internally and externally across multiple seniority levelsCommercially minded with strong analytical and strategic thinking capabilities, including solution design, revenue retention, upsell identification, and risk mitigationDemonstrated experience negotiating and managing Master Lease Agreements or similar long term accommodation contractsProven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others)Commercially astute, with the ability to translate client needs into supply strategy and accommodation providersFast learner, problem solverFrequent travel is required for this positionBenefitsA team that will always put you firstIncredible opportunities for growth and career advancementA fully-remote working environmentWellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many moreA work-from-home allowance to get your home-office set upA generous vacation package so you can recharge or exploreCompany OverviewAltoVita is a proptech company that provides enterprise software with a human-centric approach to the corporate accommodations sector. It was founded in 2018, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is https://www.altovita.com.