[Remote] Director, Trade & Contract Operations

Note: The job is a remote job and is open to candidates in USA. Cristcot is a biotechnology company focused on addressing overlooked problems in the pharmaceutical industry. The Director, Trade & Contract Operations will lead the development and management of trade, distribution, and contract operations as the company prepares for its first commercial product launch, ensuring operational excellence and compliance across various functions.ResponsibilitiesDevelop and manage trade operations strategies supporting product launch and commercializationLead operational relationships with wholesalers, specialty distributors, specialty pharmacies, and other channel partnersSupport the design, implementation, and optimization of the company's distribution network and channel strategyEstablish and oversee processes for product distribution, inventory monitoring, order-to-cash activities, and channel data reportingMonitor distribution partner performance and ensure compliance with contractual obligationsLead operational implementation and administration of commercial contracts, including payer, PBM, GPO, IDN, specialty pharmacy, distributor, and customer agreementsEnsure accurate setup, maintenance, and execution of all contractual terms within internal systems and third-party platformsPartner with Market Access and Legal teams to support contract development, review, and operational readinessManage contract lifecycle activities, including amendments, renewals, compliance monitoring, and performance trackingCollaborate with Finance to support gross-to-net forecasting, accrual development, and revenue recognition activitiesOversee administration and validation of rebates, administrative fees, chargebacks, discounts, and other market access financial obligationsEnsure accurate calculation, reconciliation, and payment of customer and channel-related financial transactionsIdentify trends and risks impacting gross-to-net performance and recommend corrective actionsPartner with Finance, Compliance, and external vendors to support government pricing programs and related reporting requirementsAssist in operational oversight of Medicaid, Medicare, 340B, Federal Supply Schedule, and other government contracting programs, as applicableEnsure processes and controls align with regulatory requirements and industry best practicesSupport internal and external audits related to trade, pricing, and contracting activitiesLead selection, implementation, and optimization of trade and contract operations systems, including contract management, chargeback, rebate, and revenue management platformsDevelop dashboards, KPIs, and reporting tools to monitor contract performance, channel activity, and operational effectivenessDrive continuous process improvement initiatives to enhance efficiency, scalability, and complianceEstablish standard operating procedures and business controls to support organizational growthServe as a key partner to Market Access, National Accounts, Commercial Operations, Finance, Supply Chain, Legal, Compliance, and Executive Leadership teamsProvide operational expertise and strategic recommendations to support launch planning and commercialization activitiesManage external vendors and service providers supporting trade, contracting, and revenue management functionsContribute to broader commercial planning and business process development initiativesSkillsBachelor's degree in Business, Finance, Supply Chain, Healthcare Administration, or related discipline8+ years of pharmaceutical, biotechnology, specialty pharmaceutical, or healthcare industry experienceMinimum 5+ years of experience in trade operations, contract operations, market access operations, gross-to-net management, or related commercial functionsDemonstrated experience supporting pharmaceutical product launches and commercialization activitiesStrong understanding of pharmaceutical distribution channels, specialty pharmacy, wholesalers, chargebacks, rebates, and contract administrationExperience working with third-party trade and contract operations vendors and technology platformsStrong analytical, financial, and problem-solving skillsProven ability to manage complex cross-functional projects and stakeholder relationshipsApproximately 15–30% travel for partner meetings, vendor management, industry conferences, and internal business meetingsExperience in a small or emerging biotechnology company environment preferredExperience establishing trade and contract operations infrastructure for a first product launch preferredKnowledge of government pricing programs, 340B, Medicaid Drug Rebate Program, and related compliance requirements preferredExperience with gross-to-net forecasting, accrual management, and revenue analytics preferredExperience implementing contract management, revenue management, or trade operations systems preferredCompany OverviewCristcot focuses on drug delivery systems that combine products and specialty drug formulations. It was founded in 2008, and is headquartered in Concord, Massachusetts, USA, with a workforce of 11-50 employees. Its website is https://www.cristcot.com.