[Remote] Director / Senior Director, Commercial Operations & Analytics

Note: The job is a remote job and is open to candidates in USA. Capricor Therapeutics is a biotechnology company dedicated to advancing transformative cell and exosome-based therapies for rare diseases. This role will serve as the executive leader responsible for building and running the commercial infrastructure that powers Capricor's first launch, Deramiocel, ensuring a high-performing field organization and scalable systems.ResponsibilitiesSet the vision and roadmap for Commercial Operations in support of Deramiocel's launch, spanning sales operations, analytics, forecasting, incentive compensation, territory design, CRM, and commercial systemsBuild and lead a high-performing Commercial Operations team and operating model tailored to a lean, launch-stage rare disease organizationStand up the CRM ecosystem (Veeva or Salesforce), including configuration, targeting, call planning, sample management, and field reportingArchitect the commercial data environment — data warehouse and aggregator strategy (Databricks, Snowflake), dashboarding (Tableau, Power BI), and integration of claims, specialty pharmacy, HUB, patient services, and distribution dataLead forecasting, demand planning, quota setting, territory alignment, and incentive compensation design and administrationEstablish data governance, master data management, and data quality standards across the commercial organizationPartner with Market Access, Marketing, Medical Affairs, Finance, IT, Legal, and Compliance to align commercial operations with enterprise goals and ensure compliant executionOwn field force enablement — targeting, segmentation, call planning, field effectiveness analytics, and the operational elements of commercial trainingDesign KPI and reporting frameworks that give the Commercial Leadership Team and executive team real-time visibility into launch performanceSelect, contract, and manage commercial operations vendors and service providers, including QBR ownership, SLA oversight, and budget accountabilityPerform other duties as may be assigned from time to timeSkillsBachelor's degree required12+ years in biopharmaceutical commercial operations5+ years in a leadership roleDirect experience launching rare disease, advanced therapy, or specialty productsDeep Expertise in sales operations, forecasting, incentive compensation, territory alignment, CRM deployment, and commercial data strategy (claims, specialty pharmacy, HUB, distribution)Demonstrated success building commercial infrastructure from the ground upLeading cross-functional initiativesManaging strategic vendor relationshipsAbility to translate commercial strategy into durable systems, processes, and analytics that drive field performance and disciplined decision-makingMBA or other advanced degree strongly preferredBenefitsProfessional office or remote environment, with occasional travel for cross‑functional planning meetings and vendor engagements.Ability to manage multiple priorities in a dynamic, rapidly evolving launch environment.Extended periods of computer-based work, including video conferencing and collaborative software platforms.Domestic travel as needed (approximately 10 to 15%) for team meetings, vendor engagements, and industry conferences.Company OverviewCapricor Therapeutics is a publicly traded (NASDAQ: CAPR) biotechnology company with a mission to develop groundbreaking therapies that make a meaningful impact on patients’ lives. It was founded in 2005, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is http://www.capricor.com.