[Remote] Director, Rare Disease Operations

Note: The job is a remote job and is open to candidates in USA. McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Director, Rare Disease Operations will oversee the daily operations of the Rare Disease program, managing a team and implementing strategies to enhance customer satisfaction and operational efficiency.ResponsibilitiesLead, mentor, and motivate a team to achieve performance goals and maintain high levels of customer satisfactionConduct regular performance reviews and provide constructive feedback and development plans for team membersFoster a positive work environment that encourages teamwork, open communication, and continuous improvementManage day-to-day operations of assigned programs, ensuring efficient and effective service deliveryDevelop and implement operational policies, procedures, and standards to optimize performanceMonitor call center metrics and KPIs, such as call volume, response times, and customer satisfaction scoresInstill a culture of going above and beyond to exceed the patient, provider, and client expectationsRegularly evaluate systems, tools, and work instructions to ensure they are up to date and team members have been appropriately trainedAssess and address team performance against internal standard operating policies and proceduresEnsure all operations adhere to industry regulations, standards, and best practicesEnsure that all customer interactions are handled professionally and in accordance with company standardsAnalyze customer feedback and trends to identify areas for improvement and implement solutions to enhance customer experienceDevelop and execute strategies to enhance efficiency and effectivenessIdentify and implement new technologies and tools to improve operationsPrepare and manage budgets, forecasts, and resource allocationsSkillsDegree or equivalent experienceTypically requires 12+ years of professional experience and 4+ years of management experienceBachelor's Degree or equivalent experience12+ years' experience within specialty pharmacy, or other relevant pharmaceutical industry servicesPrevious experience effectively coaching and managing a team responsible for pharmacy or reimbursement operations including proven record of motivating a team to perform above expectationsStrong understanding of pharmacy operations, technology, and best practicesExperience in the specialty healthcare or pharmaceutical segment with understanding of healthcare continuum and relationship between manufacturers, patients, providers, and payersExceptional written and verbal communication skills, along with collaboration skills and ability to influence others; ability to build credible relationships across multi-business units, management teams, executive teams, business partners, current and prospective clientsExcellent grammar and vocabulary skills including the ability to compose complex proposals as well as edit contentProven track record of analyzing operational data, formulating, and executing on action plans related to data insightsProficiency in Microsoft Office Suite, including Word, Excel, and PowerPointAbility to manage complex issues, function independently, demonstrate flexibility, as well as the ability to work effectively with remote internal and external teamsInnovative mindset always seeking continuous improvement through use of various techniques (Six Sigma, Lean, …)Critical thinking, analytical, research, and problem-solving skillsBenefitsMcKesson is proud to offer a competitive compensation package at McKesson as part of our Total Rewards.This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.For more information regarding benefits at McKesson, please click here.Company OverviewWelcome to the official LinkedIn page for McKesson Corporation. It was founded in 1914, and is headquartered in Phoenix, Arizona, USA, with a workforce of 10001+ employees. Its website is https://www.chase.com/.Company H1B SponsorshipMcKesson has a track record of offering H1B sponsorships, with 23 in 2026, 149 in 2025, 129 in 2024, 82 in 2023, 142 in 2022, 144 in 2021, 154 in 2020. Please note that this does not guarantee sponsorship for this specific role.