[Remote] Director, Product Management, Customer Security Outcomes

Note: The job is a remote job and is open to candidates in USA. Zscaler is an AI-forward enterprise that accelerates digital transformation, ensuring agility, efficiency, resilience, and security for its customers. They are seeking a Director of Product Management for Customer Security Outcomes to define and document the vision and strategy for threat detection and cyber operations services, while collaborating with various teams to deliver industry-leading security outcomes.ResponsibilitiesDefine and document an aligned vision and strategy for the future of threat detection, risk/exposure, and cyber operations services based on market and customer feedbackSet customer-driven, world-class security operations outcomes and measures across managed investigation, managed response, threat hunting, and advisory servicesPartner with Customer Security Operations and Product teams to implement features that deliver industry-leading security outcomes and ensure operational alignmentRepresent Zscaler as a customer-facing visionary thought leader, participating in executive customer advisory boards and managing critical incidents and escalationsCollaborate with Product Marketing to establish Zscaler as the industry leader in security operations by setting the standard for understanding and achieving great security outcomesSkillsFoundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain8+ years of experience in detection and response with a background in delivering tech-led managed services at scaleProven operational experience running a Security Operations Center (SOC) with deep credibility among industry SOC leadersIn-depth understanding of the security market, vendor landscape, automation, and threat detection and response technologiesDemonstrated ability to distill complex situations into data-driven plans coupled with strong B2B experience within a growth-stage business and exceptional customer-facing skillsExperience designing strategic product roadmaps that leverage generative AI to automate incident summarization workflows and accelerate customer security outcomesTech-forward expertise embracing automation, AI, and modern methodologies such as agentic workflows and MCPStrong background viewing services through a product lens to effectively influence core product management and engineering teamsBenefitsVarious health plansTime off plans for vacation and sick timeParental leave optionsRetirement optionsEducation reimbursementIn-office perks, and more!Company OverviewZscaler is a global cloud-based information security company that enables secure digital transformation for mobile and cloud. It was founded in 2008, and is headquartered in San Jose, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.zscaler.com.Company H1B SponsorshipZscaler has a track record of offering H1B sponsorships, with 19 in 2026, 164 in 2025, 220 in 2024, 108 in 2023, 144 in 2022, 82 in 2021, 51 in 2020. Please note that this does not guarantee sponsorship for this specific role.