[Remote] Director, Product Design

Note: The job is a remote job and is open to candidates in USA. HighLevel is an AI-powered business operating system that supports agencies, entrepreneurs, and SMBs in building, automating, and scaling their operations. The Director of Product Design will lead the design strategy for key growth experiences, focusing on user onboarding, product activation, and retention flows while collaborating with cross-functional teams to enhance user experiences.ResponsibilitiesLead and mentor a team of designers focused on growth and lifecycle experiencesPartner with Product and Engineering leadership to define strategy, priorities, and success metricsTranslate business goals into clear user experience strategies and scalable design solutionsChampion user-centered design while balancing speed, experimentation, and impactEstablish and refine processes for design discovery, iteration, and deliveryUse data, research, and experimentation to inform decisions and measure outcomesAdvocate for design at the executive level and contribute to broader product leadership discussionsSkills8+ years of experience in product design, with 3+ years in a design leadership roleProven experience designing B2B2C and/or SaaS products, ideally with complex workflowsStrong background in growth, onboarding, activation, or lifecycle designDemonstrated ability to drive measurable outcomes (activation, retention, conversion, churn reduction)Experience leading and scaling high-performing design teamsStrong product thinking and the ability to balance user needs with business goalsComfort working in fast-paced, ambiguous environments with cross-functional partnersExcellent communication, storytelling, and stakeholder management skillsExperience designing for agency platforms, CRM tools, or marketing technologyFamiliarity with experimentation frameworks and growth metricsExperience working in remote-first or distributed teamsBenefitsCompetitive compensation, benefits, and flexibilityCompany OverviewHighLevel is a marketing and advertising platform that captures message leads via voicemail, SMS, emails, FB messenger, and more. It was founded in 2018, and is headquartered in Dallas, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.gohighlevel.com.