[Remote] Director, People Operations

Note: The job is a remote job and is open to candidates in USA. Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal. They are seeking a Director of People Operations to lead and scale the Global People Operations function, focusing on building an efficient and employee-centric operations engine that supports employees across all regions.ResponsibilitiesDefine and execute a forward-looking People Operations strategy aligned to company growth and global expansionBuild scalable, repeatable processes that enable speed, consistency, and quality across regionsDrive continuous improvement and operational excellence across all People programsOversee onboarding, internal mobility, and off-boarding processes globallyLead global immigration programs ensuring local compliance while delivering a high level of serviceEstablish clear documentation, policies, and frameworks are built and operationalizedEnsure accurate and efficient employee data management and documentationStandardize and optimize lifecycle processes across the Americas, EMEA, and APACOwn and evolve the global HR technology ecosystem (e.g., HRIS, case management, integrations)Lead system implementations, enhancements, and automation initiativesEnsure data integrity, governance, and reporting capabilitiesEnsure compliance with labor laws and regulations across all operating countriesDevelop scalable frameworks that balance global consistency with regional requirementsPartner with Legal and Finance on audits, risk mitigation, and governance frameworksOwn and maintain global policies, controls, and documentationBuild and lead a People Shared Services model to support People Partners, along with employees and managers globallyEstablish SLAs, intake models, and case management processesDrive a shift toward self-service and manager enablement, reducing reliance on manual supportDevelop dashboards and reporting to provide actionable insights to leadershipTrack and improve key operational metrics (e.g., SLAs, data accuracy, employee experience)Use data to proactively identify risks and opportunitiesBuild and lead a high-performing, globally distributed People Operations teamEstablish clear roles, responsibilities, and career pathsFoster a culture of accountability, service excellence, and continuous improvementSkills10+ years of experience in HR or People Operations, including global scope5+ years in leadership roles managing distributed teamsExperience in high-growth, global tech companies (pre-IPO or public preferred)Deep expertise in HR operations, compliance, and HR systemsExperience with implementing ERPs such as Workday, UKG and SAPProven success scaling processes, systems, and teamsExperience building or scaling shared services organizationsStrategic thinker with strong operational executionData-driven decision maker with strong analytical skillsExpertise in HRIS and systems (e.g., Workday or similar platforms)Strong understanding of global employment laws and complianceExceptional stakeholder management and communication skillBenefitsCompetitive salaryComprehensive healthcare benefitsFlexible Spending Account (FSA)Flexible work scheduleEmployee Assistance Program (EAP)Flexible Time Off and Parental LeaveMonthly, quarterly, and annual social and team building eventsMonthly internet reimbursementEquityBenefitsCompany OverviewHarness provides a software delivery platform that helps engineering teams build, deploy, and operate applications through a set of tools. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://harness.io.