[Remote] Director, Operations Strategy & System Performance Improvement

Note: The job is a remote job and is open to candidates in USA. Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. The Director, Operations Strategy & System Performance Improvement is a high-impact leadership role focused on optimizing the performance of Symbotic’s advanced automation systems across customer distribution environments, ensuring solutions operate at peak efficiency and driving measurable improvements in operational performance.ResponsibilitiesServe as a strategic partner to customers, driving operational performance and continuous improvement through strong collaboration and insightIdentify, prioritize, and lead high-impact, cross-functional initiatives that enhance throughput, system reliability, and overall operational efficiencyPartner cross-functionally to drive innovation, validate new capabilities, and scale solutions from pilot phases through full network deploymentTranslate system performance data into clear insights and actionable plans, establishing KPIs that drive accountability across sitesPartner directly with site General Managers and operations leaders to diagnose performance gaps and implement change within live environmentsCollaborate with engineering, product, and technical teams to resolve system constraints and influence product and process improvementsLead executive-level and site-level discussions to align priorities, drive decisions, and maintain momentum across stakeholdersAdapt operating plans and priorities in response to evolving customer needs, system performance, and business strategyBuild deep expertise across automation systems, controls, software, and warehouse operationsLead, mentor, and develop a high-performing team, fostering a culture of ownership, accountability, and continuous improvementSkillsBachelor's degree in Business, Industrial Engineering, Operations, or a related fieldMinimum of 12 years of experience in consulting, operations strategy, supply chain, or operations within complex operational environmentsProven experience owning or driving performance across multi-site operations, large-scale systems, or enterprise-level initiativesDemonstrated ability to lead cross-functional initiatives from problem identification through executionSignificant experience in customer-facing or highly stakeholder-intensive rolesExposure to automation, robotics, or highly mechanized systems (e.g., warehouse automation, manufacturing, AS/RS, etc.)Proven ability to influence and drive outcomes without direct authorityStrong analytical skills with the ability to translate data into actionable insights (advanced Excel required; SQL/Python a plus)Excellent communication skills with the ability to engage effectively from the warehouse floor to executive leadershipMBA or advanced degreeExperience in warehouse automation, robotics, or large-scale distribution environmentsBackground in top-tier consulting (operations/supply chain) combined with execution experienceExperience scaling new technologies or operating models across multiple sitesFamiliarity with WMS/WCS systems, performance analytics tools, or Lean/Six Sigma methodologiesBenefitsMedicalDentalVisionDisability401KPTOOther benefitsCompany OverviewSymbotic is a provider of integrated supply network automation solutions for warehouses and distribution centers. It was founded in 2005, and is headquartered in Wilmington, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.symbotic.com.Company H1B SponsorshipSymbotic has a track record of offering H1B sponsorships, with 6 in 2026, 65 in 2025, 45 in 2024, 45 in 2023, 24 in 2022, 19 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.