[Remote] Director, Operations Learning Process Enablement

Note: The job is a remote job and is open to candidates in USA. Mindlance is seeking a Director of Operations Learning Process Enablement to lead the strategy for high-impact learning solutions. This role focuses on bridging instructional design, systems implementation, and operational effectiveness, ensuring learning initiatives align with business goals and foster engagement through learning-centered design.ResponsibilitiesAnalyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiencyDevelop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teamsLead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systemsCollaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goalsLead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPsEstablish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goalsServe as a liaison to Operations, Product and Program teams to ensure processes remain smooth, systems are nimble and efficient with governance structures established by the Ops L&D and Knowledge Management teamsMonitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updatesOversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launchDevelop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancementsLead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projectsSkillsAbility to lead cross-functional teams and translate business processes into actionable workflows and enablement plansExcellent written and verbal communication, stakeholder facilitation, and change management skillsLearning operations, process management, program enablement, or project management within a matrixed organizationStrategic thinker with the ability to balance big-picture planning with tactical executionTrack record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon)5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organizationStrong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon)Demonstrated ability to collaborate with cross-functional teams and translate business processes into actionable workflows and enablement plansProficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project)Knowledgeable in content authoring tools with AI integrations and review processesExcellent written and verbal communication, stakeholder facilitation, and change management methodology and skillsStrategic thinker with the ability to balance big-picture planning with tactical executionProven ability to build relationships and influence others to actionThe ability to travel 4-6 times a year to client's offices or on behalf of client's businessAuthorization to work in the United StatesCompany OverviewMindlance is a Staffing and Recruiting company which provides multi-vertical staffing services It was founded in 1999, and is headquartered in Union, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is http://www.mindlance.com.