[Remote] Director of Sales Operations

Note: The job is a remote job and is open to candidates in USA. Global Medical Response is dedicated to delivering compassionate, quality medical care, primarily in emergency and patient relocation services. The Director of Sales Operations will lead critical initiatives to support revenue growth and operational scalability, focusing on project management strategies and the implementation of automation and AI tools.ResponsibilitiesProvide oversight for complex, multi-workstream initiatives supporting enterprise growth objectivesLead program management for Rural Health Transformation Program (RHTP), ensuring alignment between strategy, execution, and outcomes. RHTP revenue total EMS market opportunity expected to be $100M annually over the next five yearsDevelop, manage, and oversee budgets associated with assigned programs and initiatives, including vendor and consultant spendEstablish governance structures, operating rhythms, and performance metrics for proposal development and growth initiativesTrack and report performance metrics including financial impact, resource utilization, schedule adherence, and risk exposureSet standards, methodologies, and best practices for project and program management across the Growth organization, with a key focus on Proposal Development, as it relates to automation and implementation of artificial intelligence toolsLead adoption of advanced project management tools, automation, and AI-enabled capabilities to improve scalability and execution velocityEnsure proposal development processes are scalable, repeatable, and aligned with growth priorities. Drive continuous improvement of delivery models, governance practices, and performance measurement. Ensuring responsible change management and organizational adoption of new processes and technologiesLead advancement of automation and AI-enabled capabilities that improve efficiency and scalability. Leveraging new technologies to expand capacity of existing proposal development teamOversee evaluation, adoption, and integration of new tools across the Growth organizationOversight, mentoring, and performance leadership of cross-functional (matrixed) project management, growth, operations, and clinical resources, including vendors and consultantsEnsure strong governance, change management, and responsible use of advanced technologiesDefine standards, frameworks, and best practices for Growth project executionServe as a single point of accountability for assigned RHTP, automation, and AI growth programsSkillsBachelor's degree in Business, Healthcare Administration, Information Systems, or related field, or equivalent experienceSignificant experience leading complex, cross-functional projects or programsDemonstrated ability to operate at both strategic and execution levelsStrong understanding of enterprise project and program management methodologies8-10 years of experience with at least 3 years of management experience or leadership, preferably within EMSAdvanced degree (MBA or similar)Experience supporting enterprise growth, transformation, or innovation initiativesCompany OverviewGlobal Medical Response delivers emergency medical and relocation services to patients in their time of need. It was founded in 2018, and is headquartered in Lewisville, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.globalmedicalresponse.com.