[Remote] Director of Revenue Operations

Note: The job is a remote job and is open to candidates in USA. CCS is a leading technology consulting firm providing best in class solutions to clients for over 45 years. The Director of Revenue Operations will lead the sales operational strategy for the Managed Services business, ensuring alignment across various departments to achieve predictable revenue growth.ResponsibilitiesDevelop and implement a unified sales operations strategy that aligns with corporate growth objectivesPartner with the Chief Growth Officer (CGO) and sales leadership to design coverage models, territory plans, and quota frameworks for both “Velocity” (new logo) and “Core” (existing client) teamsManage forecasting, pipeline analytics, and KPI dashboards to ensure visibility into bookings, renewals, and multi-year managed services growthDrive pricing standardization, including GM%, TCV, and MRR-based incentive alignmentStandardize and document the Lead-to-Cash process; from marketing-qualified lead through renewalEnhance cross-functional coordination between Sales, Marketing, RevOps, Finance, and Service DeliveryOversee proposal automation, quoting tools, and approval workflows to improve turnaround timesCreate and maintain sales playbooks, templates, and compliance documentation (e.g., E-Rate, SLED bid frameworks)Own the CRM environment (HubSpot, NetSuite, or ConnectWise) and ensure accurate pipeline hygiene, forecast reporting, and stage managementIntegrate RevOps intelligence leveraging automation and analytics tools (e.g., Gong, ZoomInfo, LinkedIn Navigator, HubSpot Sequences)Develop dashboards to track activity metrics (calls, demos, meetings, pipeline velocity, conversion rates, etc.)Ensure sales data integrity, audit compliance, and consistent process adoptionPartner with the Director of Revenue Operations to synchronize sales forecasting with finance and delivery capacitySupport compensation plan modeling, quota assignment, and attainment trackingEvaluate the success of spiffs, accelerators, and incentive programs through ROI-based analysisDeliver executive-ready reports for Board and ELT review on sales efficiency and profitabilityLead a small team of analysts or coordinators to support reporting, analytics, and system administrationPartner with Sales Enablement to design training, onboarding, and certification programs for Account Executives and Inside SalesAct as a strategic advisor to leadership, ensuring accountability, transparency, and continuous improvement across the sales enginePerform other job-related duties as assignedSkills8–12+ years of experience in Sales Operations, Revenue Operations, or Sales Strategy, ideally within a Managed Services Provider, VAR, or IT Services organizationProven track record of driving forecast accuracy, pipeline hygiene, and operational scalability in a high-growth recurring revenue modelProficiency with CRM and BI platforms (HubSpot, NetSuite, Salesforce, Power BI, Tableau)Strong understanding of MSP metrics including GM$, MRR, churn, TCV, and sales productivity ratiosExceptional analytical, financial modeling, and executive communication skillsDemonstrated ability to work cross-functionally with Finance, Marketing, Delivery, and HRBachelor's degree requiredMBA or advanced degree preferredBenefitsCompetitive salariesMedical and dental plansCompany paid vision and short and long term disability plansFlexible spending programs including Healthcare, Dependent Care, Transit and Parking401K with employer matchTuition reimbursementOnsite fitness center (or gym membership reimbursement for client or satellite based employees)Company paid life InsurancePaid holidays and vacationTechnical certification gift card rewards programCompany OverviewCCS is a premier provider of technology solutions and services to organizations throughout the US. It was founded in 1979, and is headquartered in Hauppauge, New York, USA, with a workforce of 201-500 employees. Its website is https://www.customonline.com/.