[Remote] Director of Product Management, Classic Products

Note: The job is a remote job and is open to candidates in USA. Access | Information Management is seeking a Director of Product Management for their Classic Products line to lead strategy and evolution in a key product area. This role involves owning the product roadmap, collaborating across various departments, and translating customer needs into scalable product decisions.ResponsibilitiesOwn Product Strategy and RoadmapPartner with Operations to Evolve Service DeliveryDefine Products, Services, Packaging, SKUs, and Pricing InputsUse Customer, Market, and Client Care Insights to Shape the ProductShape the Customer-Facing Technology ExperienceLead Product Operating Discipline and Launch ReadinessSkills10+ years of experience in product management, operations, business operations, logistics, warehouse management, supply chain, records and information management, B2B services, or another operationally complex environmentDirect experience working in or closely with Operations, warehouse management, logistics, fulfillment, inventory management, service delivery, or similar operational functionsStrong product management fundamentals, including customer discovery, roadmap development, prioritization, requirements definition, stakeholder management, launch planning, and product measurementExperience defining or managing product/service definitions, packaging, SLAs, or customer-facing service packagesStrong cross-functional leadership skills, especially with Operations, Commercial, Client Care, IT, Engineering, Finance, and executive stakeholdersAbility to create structure in complex environments and bring clarity to ambiguous problemsWillingness and ability to travel up to 20% for customer visits, operational site visits, workshops, planning sessions, and internal meetingsCompany OverviewAccess is the trusted partner for organizations seeking effective records and information management services. It was founded in 2004, and is headquartered in Woburn, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.accesscorp.com/.