[Remote] Director of Operations & Vendor Compliance

Note: The job is a remote job and is open to candidates in USA. CharterUP is transforming the group transportation and mobility market with an AI native platform. They are seeking a Director of Operations and Vendor Compliance to lead data-driven operational strategies, ensure compliance, and drive performance improvements across teams.ResponsibilitiesOwn the compilation, analysis, and visualization of operational data building Tableau dashboards and reporting frameworks to identify opportunities, monitor KPIs, and support executive decision makingDeliver actionable insights to executive leadership, ensuring data informs daily execution and long-term strategyAdvanced ability to manipulate, clean, and interpret large datasets; experience with BI tools (Tableau, Looker, Power BI) and proficiency in SQL or other query languages strongly preferred. Must be able to build dashboards and explain analytical reasoning in detailServe as the VP’s operational extension—taking tactical execution and operational oversight off their plateDrive cross-functional priorities with discipline, ensuring initiatives are executed with rigor and leadership bandwidth is preservedLead a distributed team of managers and supply specialists, ensuring leaders under you are aligned, supported, and held accountableSet clear expectations, track performance, and consistently drive improvement against KPIs for productivity, efficiency, and SLA attainmentIdentify and execute strategies to improve operational efficiency and margin attainment, including new tools, automation, and process redesignDrive initiatives focused on reducing service failures and improving provider capacity through rigorous data analysis and continuous improvementBuild region-specific margin strategies through cross-functional collaboration with Service Operations and Data ScienceStrengthen pricing integrity controls to ensure vendor pricing aligns with market standards and supports wholesale marginsProvide senior leadership to the compliance function, ensuring vendor adherence to company policies, contractual obligations, and operational standardsOversee programs to strengthen delivery reliability and risk managementSkills8+ years of experience leading operations in high-volume service delivery, dispatching or contact center environments ideally within transportation, mobility, or other complex service industries where compliance, customer satisfaction, and vendor management are criticalProven success managing frontline leaders and large teams in high-volume, high-stakes environmentsAdvanced ability to compile, analyze, and visualize data using Tableau, Excel, and Google Sheets—capable of building dashboards and reporting independently without reliance on a dedicated analystStrong track record of driving manager performance and holding teams accountable to KPIsAbility to balance strategic vision with tactical execution, rolling up sleeves when needed to solve problems, build processes, and drive resultsVendor-facing communication and escalation management skills with executive presenceHighly organized, data-driven, and comfortable making decisions under pressure while managing both short-term problem-solving and long-term process improvementsExperience with BI tools (Tableau, Looker, Power BI) and proficiency in SQL or other query languages strongly preferredThe ideal candidate will have worked in vendor management in a 2 sided marketplaceBenefitsFlexible Work Model: CharterUP operates as a remote-first company, with select roles requiring regular, in-office presence based on team and business needs. Role-specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states.Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.Referral Rewards: Earn bonuses for bringing top talent to the team.Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.Company OverviewCharterUP is a fully-integrated marketplace for charter bus reservations. It was founded in 2018, and is headquartered in Atlanta, Georgia, USA, with a workforce of 201-500 employees. Its website is https://www.charterup.com.