[Remote] Director of Operations - Marketing Agency

Note: The job is a remote job and is open to candidates in USA. Spa Surge is a marketing agency seeking a highly organized and proactive Director of Operations to manage day-to-day operations and ensure organizational efficiency. The role involves overseeing project management, team performance, and client operations while fostering a positive culture and implementing systems for growth.ResponsibilitiesOversee all project management processes within Monday.comEnsure projects are properly assigned, tracked, and completed on scheduleMonitor team workloads and resource allocationFollow projects from initiation through completionFacilitate communication between departments to remove bottlenecksEnsure all client deliverables meet company quality standardsLead the recruitment process for key team members, including:Conduct interviews and make hiring recommendationsManage employee performance, accountability, and developmentHandle disciplinary actions and employee terminations when necessaryCreate and maintain employee PTO tracking systemsFoster a positive, high-performance culture throughout the organizationOversee client onboarding processesEnsure a seamless transition from sales to fulfillmentCoordinate and manage client-related events and initiativesFacilitate requests coming from Account Managers and clients, including:Manage the Design and Creative DepartmentSupervise Designers and Automation SpecialistsEnsure creative projects are completed accurately and on timeImprove creative production workflows and efficienciesMaintain quality control standards across all client-facing deliverablesDevelop, document, and improve internal systems and SOPsIdentify operational inefficiencies and implement solutionsEnsure agency automations and workflows remain functional and optimizedTroubleshoot operational issues and coordinate resolutionsContinuously improve scalability and efficiency throughout the businessEnsure billing reports are completed accurately and on timeMonitor operational KPIs and reporting systemsMaintain organizational accountability across departmentsAssist leadership with operational forecasting and planningIdentify opportunities for operational improvement and company growthResearch and evaluate new service offerings, revenue streams, and market nichesAssist leadership with strategic planning initiativesHelp develop systems that support company expansionManage future department leaders, including a Google Ads ManagerReview KPI reporting from department managersEnsure marketing teams are meeting performance benchmarks and client goalsProvide operational support and accountability across fulfillment teamsSkills10+ years of operations management, project management, or agency leadership experienceStrong leadership and team management skillsExperience hiring, managing, and developing employeesExceptional organizational and project management abilitiesExperience with Monday.com or similar project management softwareAbility to manage multiple projects and priorities simultaneouslyStrong communication and problem-solving skillsSystems-oriented mindset with a passion for process improvementExperience working within a digital marketing agencyFamiliarity with Facebook Ads, Google Ads, CRM systems, and marketing automationExperience managing creative teams and marketing fulfillment departmentsKnowledge of operational reporting and KPI managementBenefitsPaid time offCompany OverviewMore Hot Tub Sales. Guaranteed. SpaSurge provides done-for-you advanced digital marketing strategies specifically for hot tub dealers. It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is https://www.spasurgemarketing.com/.