[Remote] Director of Operations - Central Region

Note: The job is a remote job and is open to candidates in USA. Aramark is a global leader in food and facilities management, dedicated to delivering exceptional service. They are seeking a Director of Operations for the Central Region to drive operational excellence, improve consistency, and accelerate performance across a multi-market business.ResponsibilitiesServe as a key operational partner across the Central Region, helping drive consistency, standardization, and continuous improvement across core operating processesTranslate regional priorities into actionable plans that improve service execution, productivity, safety, client satisfaction, and financial resultsSupport Market Center and District leaders in identifying performance gaps, root causes, and practical solutions that can be executed in the fieldEstablish clear expectations, operating routines, and follow-up mechanisms to ensure disciplined execution across assigned areas of responsibilityChampion operational initiatives that improve productivity, service quality, employee engagement, safety performance, revenue, EBIT, and marginMaintain formal operational responsibility for one assigned DistrictLead business performance for assigned areas, including revenue growth, profitability, client retention, safety, service execution, employee engagement, and operational disciplineSupport the continued integration, stabilization, and optimization of this acquired business, ensuring alignment with Refreshments standards, systems, expectations, and operating practicesBuild strong leadership routines within assigned operations to improve communication, accountability, staffing, service execution, and financial performanceEnsure leaders maintain a safe, healthy, compliant, and productive environment for employees, clients, customers, and consumersDrive growth within the existing client base by partnering with Sales, Operations, and Market Center leadership to identify opportunities, strengthen relationships, and improve service deliveryEnsure exceptional customer service and operational execution that support client loyalty, retention, and long-term value creationIdentify innovative solutions, process improvements, and emerging opportunities that position the business for continued successPartner with commercial leaders to support organic growth, improved client penetration, and execution of strategic service offeringsLeverage data, financial insights, and operational metrics to identify opportunities and accelerate performanceUnderstand and analyze key performance indicators, including revenue, EBIT, margin, labor, route performance, order trends, inventory, service levels, client retention, customer satisfaction, and safetyEducate and coach leaders on the operational levers that impact margin, productivity, service execution, and financial performanceHelp leaders move beyond reporting results by identifying actions, owners, timelines, and measurable improvement plansModel key leadership behaviors and reinforce a culture of safety, service excellence, accountability, inclusion, and continuous learningLead through influence, collaboration, and visibility while fostering trust across all levels of the organizationCoach and mentor District, Market Center, and functional leaders to elevate performance and prepare future organizational leadersLead organizational change efforts and support the successful implementation of strategic business initiativesChampion service, safety leadership, employee engagement, and other key initiatives that strengthen culture and performanceMaintain strong working relationships with key functional partners, including Sales, Human Resources, Finance, Marketing, Supply Chain, Safety, Fleet, and CompliancePartner with functional leaders to remove barriers, improve decision-making, and support execution across assigned operations and the broader Central RegionServe as a trusted advisor and operational thought partner to regional leadershipPartner with business unit leaders and stakeholders to inspire change, support adoption of new processes, and improve business outcomesProvide fleet oversight, including operations, maintenance, safety expectations, vehicle utilization, and operational readinessEnsure adoption of Aramark processes, systems, tools, and operating routinesReinforce safety expectations and ensure leaders are actively managing safe work practices, compliance, and risk mitigationSkillsBachelor's degree highly preferredMinimum of 5+ years of leadership experience in Food Service, Hospitality, Facilities, Business Management, Direct Store Delivery, Retail, Route Operations, Warehouse Operations, Service Operations, Equipment Maintenance, or a related fieldMinimum of 3–5 years of relevant experience in operations leadership, route-based operations, warehouse management, service/equipment maintenance, or similar business environmentsProven leadership experience with responsibility for financial performance, operational execution, client service, and/or P&L outcomesStrong understanding of operational metrics, financial drivers, productivity levers, margin improvement, and performance management routinesDemonstrated ability to lead through influence, build alignment, and drive accountability across multiple locations, functions, and leadership levelsStrong communication and collaboration skills, with the ability to engage effectively with frontline employees, Market Center leadership, regional leadership, clients, and functional partnersAbility to diagnose operational issues, simplify complex problems, and support practical, sustainable solutionsExperience leading change, implementing new processes, and improving business performance in a fast-paced, evolving environmentProficiency in Microsoft Office required; Salesforce experience preferredDemonstrated commitment to safety, service excellence, employee engagement, client satisfaction, and continuous improvementAbility to lead in a diverse environment with a strong focus on client and guest serviceValid driver's license requiredSalesforce experience preferredCompany OverviewAt Aramark, we create memorable food experiences where people work, learn, recover and play by channelling a collective passion for food and service. It was founded in undefined, and is headquartered in London, England, GB, with a workforce of 10001+ employees. Its website is https://aramark.co.uk.