[Remote] Director of Operations

Note: The job is a remote job and is open to candidates in USA. Cushman & Wakefield is a leading provider of facilities services, and they are seeking a Director of Operations to oversee all facilities services across multiple client accounts. This role is responsible for ensuring operational excellence, managing budgets, and leading teams to deliver high-quality maintenance and service delivery.ResponsibilitiesManage and oversee day-to-day industrial maintenance operations across multiple fulfillment and sortation facilitiesEnsure high performance in PM/PdM programs, conveyor and robotics maintenance, troubleshooting, and automation reliabilityConduct regular onsite visits, technical assessments, and audits to evaluate maintenance execution, uptime performance, and technician skill levelsEnsure consistent use of standardized work processes, CMMS/EAM systems, safety procedures, and maintenance playbooks across all sitesLead operational readiness for new site start-ups, transitions, and expansions—including staffing, onboarding, equipment readiness, and process implementationRemain current on emerging technologies within automation, controls, robotics, and industrial maintenance practices; cascade updates to the field teamsMaintain strong relationships with onsite engineering, operations, and reliability partners to ensure alignment on goals and expectationsServe as the senior point of contact for all operational and service delivery discussions with leadershipMaintain high client satisfaction by delivering reliable service, transparent reporting, and responsive issue resolutionPartner with Business Development on renewals, expansions, and special project opportunities within the networkCollaborate with regional and national leadership to align operational strategies with account-wide goalsManage multi-site budgets, including labor, materials, spare parts, contracts, and vendor servicesMonitor operational KPIs such as uptime, downtime reduction, PM compliance, technician productivity, and cost-per-unitUtilize dashboards, CMMS data, and monthly financial reviews to ensure performance targets are achievedOversee purchasing and inventory processes to ensure proper controls and cost efficiencyMaintain strong oversight of receivables, labor management, overtime, and cost-containment initiativesLead a team of Maintenance Managers, Senior Maintenance Managers, Area Managers, and Reliability leaders across the networkOversee recruiting, selection, and onboarding of exempt and non-exempt maintenance and technical staffDevelop succession plans, career paths, and training programs for field teams across multiple skill levels (robotics techs, controls techs, maintenance managers, etc.)Coach and mentor leaders to build strong operational bench strength and technical capabilitySupport employee relations, performance management, and (where applicable) union-related processesEnsure all technicians receive required safety, technical, and CMMS trainingChampion a culture of safety within all facilities under your oversightEnsure implementation and continuous improvement of safety programs, hazard reporting, LOTO procedures, JSAs, and compliance activitiesOversee incident management, root cause analysis, and corrective actions in partnership with HSSE and Risk teamsTrack safety KPIs and ensure operational leaders are consistently coaching and reinforcing safe behaviorsComplete special projects or directives from senior leadershipSupport operational excellence initiatives and cross-functional projects across the broader C&W Services networkSkillsBA/BS degree in Business Management, Engineering, Industrial Technology, or related field preferred10+ years of experience in industrial maintenance, manufacturing, distribution, automation, or facilities engineering7+ years of multi-site management experience leading maintenance, MHE, or robotics operations in large-scale environments (Amazon experience strongly preferred)Strong understanding of conveyors, robotics, PLCs, mechanical/electrical systems, and preventive/predictive maintenanceExperience managing large, geographically dispersed teamsStrong leadership, communication, and relationship-building skillsDemonstrated ability to drive uptime improvements and operational efficienciesProficient in CMMS/EAM systems, maintenance scheduling, technical reporting, and KPI dashboardsStrong customer service orientation and client partnership capabilitiesFinancial acumen, including budgeting, forecasting, and cost managementAbility to travel 30-40% nationally to fulfillment facilitiesBenefitsHealth, vision, and dental insuranceFlexible spending accountsHealth savings accountsRetirement savings plansLife, and disability insurance programsPaid and unpaid time away from workCompany OverviewCushman & Wakefield is a real estate services firm that offers retail investment, energy management, and property services. It was founded in 1917, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.cushmanwakefield.com.Company H1B SponsorshipCushman & Wakefield has a track record of offering H1B sponsorships, with 2 in 2026, 3 in 2025, 6 in 2024, 2 in 2023, 6 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.