[Remote] Director of Operations

Note: The job is a remote job and is open to candidates in USA. OB Hospitalist Group (OBHG) is the nation’s largest provider of customized obstetric hospitalist programs, dedicated to transforming maternal health. The Director of Operations is responsible for overseeing operational performance, client account management, and maintaining collaborative relationships within assigned hospital programs, ensuring that OBHG meets its performance goals.ResponsibilitiesBuilds, develops and manages operational relationships capable of achieving the goals of OBHG and the partner hospital, as well as community physician practicesSupports the customer onboarding team with the successful and timely implementation of new OBHG programsEstablish and/or confirm hospital partner goals and performance objectives as they relate to OBHG services for each of the programs within their assigned geographic area and ensure OBHG’s performance and demonstration of those goals. Performance objectives are to be established in cooperation with our clinician leadership and hospital partnersLead and coordinate support services and management resources to meet performance objectives and expectations including, but not limited to:Regular touchpoint calls with each assigned hospital program plus an Executive Business Review quarterly and an annual onsite business review presentation in collaboration with clinical leadership and applicable support personnelConducting scheduled meetings with matrix teams; Recruiting, Credentialing, Scheduling, HR Business Partner (“HRBP”) and/or Market Medical Director to all aspects of programs are running smoothlyOversee hospital contract including fee structureJoin onsite OBHG clinician interviews, if neededAssist with OBED setup, policy recommendations, compliance recommendations and other related itemsSupport clinical/hospital policies with MMD and/or Site DirectorSupport relationships with community physicians, including OSA meetings with MMD and/or Site DirectorsFacilitate the answering of any OSA billing questions from hospital and community physiciansAssing with questions or concerns around OBHG invoices from hospital partnersCollaborate & support the customer onboarding team in the development, implementation and direction or oversight of new programs or projects related to the achievement of strategic initiatives and goals for hospital partnersPromotes and ensures delivery of the OBHG unique value proposition with the hospital partner C-Suite (CEO, CFO, COO, CMO, CNO), nursing leadership, and other influential hospital stakeholders as appropriateIdentify areas where OBHG can help our hospital partners improve operations or business developmentCreate or review proposals for new business and expansion of current business, including financial proformaUnderstand the financial and operational impacts of program changes as well as pricingAssist with the financial review of programs (including professional fees and facility fees)Prepare for and conduct Executive Business Reviews quarterly with hospital leadership at each siteLead contract renewal negotiations in conjunction with corporate objectivesLead solution development efforts that best address each hospital needs while coordinating the necessary involvement of the internal OBHG personnelIdentify and / or support Business development opportunities to identify growth opportunities and develop strategic initiatives plan in effort to grow women’s line. (OSA, coverage for MFM)Work with the Marketing departments of OBHG and the partner hospital regarding press releases and marketing materialEngage with community physicians to ensure they are fully aware of our program and the services we offer. Considering bringing the local Site Director and MMD (if available) to any community physician meetingsEvaluate operational issues to determine whether OBHG remains competitive and current with the latest trends in healthcare delivery and share your findings with the Vice President of Operations and/or Market Medical DirectorResponsible for or participates in special projects and other administrative responsibilities as assignedWork with Business Development and Sales team in the pursuit of new business within your assigned geographic area of responsibility or as directedDirects and participates with internal committees, task forces and affiliated organizations, as requestedMeet and communicate regularly with OBHG Vice President of Operations on any and all operational issues that may be considered as potentially damaging to the relationship within their assigned geographic area of responsibilityRepresent the organization to external organizations as requiredDemonstrate safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and departmental safety programsSkillsMinimum: Bachelor's degree in business administration, healthcare administration, or other related field or equivalent experience3 to 5 years of progressively more responsible leadership experience (including operations supervisor) in the healthcare/medical services industryExcellent analytical and organizational skillsExcellent leadership and management skillsExcellent written and oral communication skills, including negotiationsRequires interpersonal skills to be able to interact effectively with all levels of hospital staff, medical staff, patients, governmental and other external agencies, members of the general public in sensitive, delicate, and/or complex situationsMust be able to make effective presentations before a variety of internal and external audiencesProblem solving skills are necessary to prioritize assignments and make decisions in the best interest of the company and patient careAbility to thrive in a fast-paced environmentPreferred Obstetrical experience and/or physician practice management experienceStrong computer skills, in Word, Excel & PowerPointPreferred understanding of medical terminologyKnowledge of relevant state and federal healthcare regulationsBenefitsPaid time off & holidays so you can spend time with the people you love.Medical, dental, and vision insurance for you and your loved ones.Health Savings Account (with employer contribution) or Flexible Spending Account options.Paid Parental Leave (starting June 1, 2024)Employer Paid Basic Life and AD&D Insurance.Employer Paid Short- and Long-Term Disability.Optional Short Term Disability Buy-up plan.401(k) Savings Plan, with employer match.Legal Plan.Identity Theft Services.Mental health support and resources.Employee Referral program – join our team, bring your friends, and get paid.Company OverviewOb Hospitalist Group offers obstetric care of expectant mothers by providing in-house, board-certified physicians' services. It was founded in 2006, and is headquartered in Mauldin, South Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://obhg.com.